Salesforce Administrator

ADP • San Dimas, CA

7d

About The Position

In this role, you will support multiple business units by managing user setup, permissions, and system issues. The ideal candidate will gather and analyze requirements, validate solutions, and prioritize development efforts. This role will also be responsible for building and maintaining case and task templates, activity plans, and various Salesforce communications and reporting tools.

No two days are the same. You will be supporting Compliance Solutions to implement our Salesforce CRM tool, setting up users, working with our business users to understand their needs and help support them for a successful rollout.  You will also look for ways to help them automate tasks, whether that be through guided flows, activity plans, or other automation.   

To thrive in this administrator role, you’ll use your expertise to guide us toward best practices, help us avoid pitfalls and be instrumental in change management and adoption of the tool.  We look to you as a subject matter expert in Salesforce.

Requirements

• Salesforce experience and/or Salesforce Certifications
• Strong technical background
• Strong understanding of Salesforce user management, permissions, and sync processes
• Experience creating and maintaining templates, activity plans, and reports
• Ability to gather requirements, test solutions, and prioritize development tasks effectively
• Excellent communication skills to collaborate with stakeholders and leadership
• Detail-oriented with strong problem-solving skills

Responsibilities

• Manage user setup, profiles, permissions, and resolve related issues
• Troubleshoot and resolve sync issues across business units
• Maintain Business Unit and Workgroup configurations
• Address Data Steward account and contact issues
• Gather and analyze data for enhancement requests to improve Salesforce functionality
• Develop and maintain reports for leadership; future enhancements will enable leaders to generate reports independently
• Create and maintain action plans, email templates, task templates, and case templates
• Design and update interactive tours, hikes, and walkthroughs based on knowledge updates and associate feedback
• Administer alerts and passphrase research, ensuring timely corrections and updates
• Maintain the Salesforce Communications Announcement area to keep users informed
• Generate reports related to data not available in OneData

Benefits

• Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and respect one another's ideas to find the best solution.
• Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
• Act like an owner & doer. Mission-driven and committed to navigating change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
• Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed