Salesforce Administrator

iA Financial Group•Montreal, QC

2d•Hybrid

About The Position

Build the future with us Are you driven by technological innovation and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Salesforce Administrator, you will play a key role in supporting the Salesforce Hub delivery teams by helping define software solutions and contributing to various mandates aligned with the team’s and vice-presidency’s mission. This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

Requirements

Minimum of 2 years of experience in Salesforce configuration for deployment or operational support projects
University degree in administration or a related field
Advanced level of French, both spoken and written.
Intermediate level of English, as the role involves participating in meetings and presentations, as well as writing emails with English-speaking partners and suppliers on a daily basis (approximately 20% of tasks).

Nice To Haves

Rigor, strong prioritization skills, and ability to thrive in a fast-paced environment.
Strong communication skills and ability to collaborate effectively with various operational teams.
Strong analytical skills and experience in operationalizing customer relationship solutions.
Project management experience in both small- and large-scale environments.
Knowledge of Salesforce Financial Services Cloud and Azure DevOps.
Salesforce certifications
Knowledge of Data 360 and Agentforce

Responsibilities

Implement, document, and maintain configurations and administrative functions (user accounts, workflows, fields, data, custom settings, dashboards, and reports).
Ensure optimal performance and proper functioning of Salesforce configurations.
Collaborate with integrators, business analysts, solution architects, and the Product Manager.
Participate in defining functional and technical specifications, analyze business needs, and ensure proper documentation.
Configure and document specific solutions or interfaces, support user training, and stay up to date on new tools, features, and Salesforce platform updates.