Salesforce Administrator, AFX Salesforce Success Central (SFSC)

Amazon • Dallas, TX

1d • Onsite

About The Position

The Salesforce Success Central (SFSC) Team is looking for a Salesforce Administrator with a strong record of delivering, maintaining, and improving Salesforce solutions. As a Salesforce.com Administrator, you will be a direct point of contact for user groups and global teams who require configuration and maintenance of Salesforce applications, as well as advanced reporting and training. You will work directly with the system/data, lead technical projects or portions of projects, as well as configure solutions that are highly usable, scalable, extensible, and maintainable on the Salesforce platform. You will analyze requirements and help maintain the implementations for various business entities on the Salesforce.com (SFDC) platform. This position requires that the candidate selected be a US Citizen.

Requirements

• 3+ years of technical product or program management experience
• 2+ years of software development experience

Nice To Haves

• 3+ years of working directly with engineering teams experience
• Bachelor's degree in engineering, computer science or equivalent
• Salesforce Advanced Admin Certification

Responsibilities

• Manage Salesforce.com CRM including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues.
• Hands on configuration of all new and existing Salesforce.com features including user management, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, email templates, Process Builder, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, Managed Packages.
• Focus on user efficiencies, solving business/customer issues, invent creative solutions, and ensure data accuracy across the Salesforce system.
• Partner with business stakeholders to proactively identify, drive, and build improvements, enhancements, and system customization's that solve Amazon's Business needs.
• Understanding customer, internal sales and account management team needs and translating them into robust business requirements for configuration and development in Salesforce CRM.
• Participate in change management process. Drive communication efforts across relevant stakeholders.
• Develop and train local and vendor admin resources.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree