Salesforce Administrator

Plymouth Housing Group•Seattle, WA

7d•$88,462 - $98,779•Hybrid

About The Position

We’re looking for a Salesforce Administrator to lead the management, configuration, and optimization of our Salesforce environments—especially Salesforce Nonprofit Cloud (NPC). In this role, you’ll ensure data accuracy, streamline workflows, and support staff in using Salesforce to serve our residents and community more effectively. You’ll collaborate across departments to turn operational needs into scalable, sustainable solutions—helping us make data-informed decisions while reducing reliance on external consultants.

Requirements

Builds trust and works respectfully with people from many backgrounds and lived experiences, contributing to safe, welcoming housing communities where residents experience dignity, choice, and belonging.
Uses self-awareness and humility to communicate effectively across differences, adapt approach, and treat people with fairness and respect.
Strong hands-on experience administering Salesforce, ideally within Salesforce Nonprofit Cloud.
Solid understanding of Salesforce data models, security architecture, and declarative automation tools (Flows, validation rules, approval processes).
Ability to translate business needs into Salesforce configurations without over-customization.
Skilled in creating complex reports and dashboards to support operational and strategic decision-making.
Excellent problem-solving ability, attention to detail, and documentation discipline.
Strong interpersonal and communication skills with the ability to explain technical concepts to non-technical users.
Bachelor’s degree in Information Systems, Data/Analytics, Computer Science, or a related field—or equivalent combination of education and experience.
Experience as a Salesforce Administrator or in a similar CRM administration role.
Experience supporting users, managing data quality, and maintaining reporting in Salesforce.

Nice To Haves

Experience in nonprofit, human services, housing, or mission-driven organizations preferred.
Salesforce Administrator certification preferred (or ability to obtain within a reasonable timeframe).

Responsibilities

Serve as the primary administrator for Salesforce Nonprofit Cloud and manage daily platform operations.
Configure objects, fields, flows, validation rules, and security settings to support housing and resident services programs.
Build and maintain reports and dashboards for leadership and funder reporting.
Ensure data integrity, conduct routine audits, and manage imports and updates.
Create and maintain users, roles, and permissions while enforcing data security standards.
Design and maintain automation using Salesforce Flow to improve efficiency.
Provide hands-on user support, training, and documentation to boost adoption and effective use.
Partner with IT, Resource Development, and program teams to translate business needs into Salesforce solutions.