Salesforce Administrator

American Institute for Economic Research•Great Barrington, MA

10d•$60,000 - $80,000•Remote

About The Position

The American Institute for Economic Research educates people on the value of personal freedom, free enterprise, property rights, limited government, and sound money. The Salesforce Administrator manages, troubleshoots, builds out, and maintains AIER’s Salesforce platform to support functions across departments including fundraising and programs. This role manages system configuration, user access, data quality, automations, reports, dashboards, integrations, and ongoing platform improvements. This role works in close coordination with development staff and technology team to resolve system issues, translate operational needs into practical Salesforce solutions, and ensure AIER’s CRM infrastructure remains accurate, reliable, secure, and effective.

Requirements

Manage and maintain AIER’s Salesforce environment, including users, permissions, security settings, objects, fields, page layouts, reports, and dashboards
Troubleshoot and resolve system errors, data issues, automation failures, integration problems, and user support requests
Build and improve Salesforce workflows, flows, reports, dashboards, and other configurations based on organizational needs
Maintain accurate donor, prospect, gift, grant, and engagement data
Manage data imports, exports, updates, deduplication, and routine data-quality reviews
Work with fundraising and development staff to understand business needs and translate them into practical Salesforce solutions
Maintain integrations between Salesforce and AIER’s fundraising, communications, payment, and other technology platforms
Test and deploy system changes while maintaining clear documentation
Train and support staff in the effective and consistent use of Salesforce
Monitor Salesforce releases, platform performance, security, and opportunities for continued improvement
Coordinate with outside consultants or developers when specialized technical work is required

Responsibilities

Manage and maintain AIER’s Salesforce environment, including users, permissions, security settings, objects, fields, page layouts, reports, and dashboards
Troubleshoot and resolve system errors, data issues, automation failures, integration problems, and user support requests
Build and improve Salesforce workflows, flows, reports, dashboards, and other configurations based on organizational needs
Maintain accurate donor, prospect, gift, grant, and engagement data
Manage data imports, exports, updates, deduplication, and routine data-quality reviews
Work with fundraising and development staff to understand business needs and translate them into practical Salesforce solutions
Maintain integrations between Salesforce and AIER’s fundraising, communications, payment, and other technology platforms
Test and deploy system changes while maintaining clear documentation
Train and support staff in the effective and consistent use of Salesforce
Monitor Salesforce releases, platform performance, security, and opportunities for continued improvement
Coordinate with outside consultants or developers when specialized technical work is required