Salesforce Administrator (Omaha, NE)

First National Bank•Omaha, NE

7d•$69,616 - $114,867•Hybrid

About The Position

At FNBO, our employees are the heart of our story—and we’re committed to their success! This role involves administering the Salesforce platform to meet business needs by working with business stakeholders and engineers. The position requires maintaining, installing, and configuring system applications and supporting infrastructure, as well as monitoring, patching, and deploying changes. Responsibilities include testing end-user business testing on application functions and upgrades, ensuring the performance, reliability, and maintenance of assigned applications, and leading system enhancements in collaboration with capability owners, business units, and third-party vendors. The role also involves escalation support and issue resolution, providing input into the application roadmap, analyzing new data requests, and designing, developing, and maintaining reports. Additionally, the Salesforce Administrator will coordinate data needs and requests, identify and recommend training opportunities, lead assigned team projects, contribute to agile team ceremonies, and mentor junior team members. The position requires a thorough understanding of bank policy, laws, and regulations, and maintaining up-to-date knowledge on application training and certifications. 24/7 critical incident response is required.

Requirements

Experienced Application Administrator or Systems Analyst with a proven track record of managing, configuring, and maintaining enterprise applications and supporting infrastructure, including hands-on experience with patching, deployments, and performance monitoring.
Strong Analytical and Problem-Solving Skills with the ability to perform escalation support, troubleshoot complex issues across multiple systems, analyze data requests, and develop actionable reporting recommendations that drive business value.
Effective Collaborator and Communicator who can confidently partner with business units, capability owners, and third-party vendors to lead system enhancements, gather requirements, and translate technical concepts for non-technical stakeholders.
Agile Team Contributor and Emerging Leader with experience leading project work, participating in agile ceremonies, mentoring junior team members, and driving continuous improvement initiatives that reduce technical debt and improve enterprise processes.
Committed to Growth and Compliance with a proactive approach to learning, documentation, and automation — including maintaining current application certifications and training — while demonstrating a thorough understanding of banking policies, regulations, and the demands of a 24/7 critical incident response environment.
Unrestricted work authorization and not requiring future sponsorship.

Responsibilities

Maintain, install, and configure system application and supporting infrastructure to meet business objectives.
Monitor, patch and deploy changes on the application and supporting infrastructure.
Testing and facilitating end user business testing on application functions and upgrades.
Performance, reliability, and maintenance of assigned applications(s) including completion of upgrades and implementations
Work closely with capability owner, business units, and third-party vendors in order to lead system enhancements
Performs escalation support and issue resolution through research across multiple systems and data
Provide input into the application roadmap for further improvement and development as an expert on the assigned applications
Analyze new data requests and create recommendations for the development of new system reporting.
Seeks opportunity to learn, automate, document, share, educate, and improve Enterprise processes and systems.
Provides metrics and other documentation to support analysis and findings.
Designs, develops, and maintains reports.
Coordinate, track and respond to data needs and requests from business unit
Identify, develop, and recommend training opportunities that meet and support end user needs.
Lead assigned team projects, contribute to agile team ceremonies, and assists team members in decision making, planning and execution.
Lead requirements analysis with stakeholders ensuring that requirements are complete, consistent, concise, and comprehensive.
Responsible for coaching and mentoring others with less experience on the team
Collaborates with peers to develop best practices as well as iterative continuous improvement ideas and recommendations in support of driving business value and reducing technical debt
Understand and comply with bank policy, laws, regulations as applicable to your job duties.
Maintain up to date knowledge on application training and certifications.
24/7 critical incident response is required