Salesforce Administrator

Thales • San Jose, CA

3d • Hybrid

About The Position

The Salesforce Administrator will be a critical functional technology partner supporting Thales’s Sales Operations, Support, Marketing, and Finance departments. This position will play a key role in assessing, deploying, supporting and improving business systems that deliver best in class technology experiences for both internal stakeholders and Thales’ customers.

Requirements

• Bachelor’s degree in computer science, another relevant field of engineering study
• At least 3 years Salesforce administration experience
• Strong understanding of Salesforce features and functionality
• Knowledge of SOQL and Agile principles
• Excellent problem-solving and troubleshooting skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Excellent skills to help translate business concepts to technical projects, and vice versa
• Excellent attention to detail
• You are resourceful, innovative and solution-oriented

Nice To Haves

• Certified Salesforce Administrator. Other certifications a plus
• CPQ experience
• Knowledge of Apex triggers and classes, Visualforce, JavaScript, Lightning components

Responsibilities

• Troubleshoot Salesforce issues using a ticketing system. This includes identifying and resolving problems with functionality, permissions, data, integrations and performance
• Design, implement, test, troubleshoot, debug and document solutions throughout the development process and across the Salesforce platform including Force.com, CPQ and various managed packages
• Collaborate with Sales Operations, Order Management, Marketing, Finance and other teams on projects related to Salesforce
• Participate in agile development processes, including daily stand-ups, sprint planning, QA, UAT and go-live
• Prepare and execute mass data uploads
• Ensure creation and updating technical documentation
• Stay up to date on new Salesforce features and functionality
• This role is primarily based in your local time zone, and you may occasionally need to attend early or late meetings to collaborate effectively with our international team across multiple time zones.

Benefits

• Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance
• Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period
• Company paid holidays and Paid Time Off
• Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level