Salesforce Administrator
Ivy Tech Community College•Indianapolis, IN
•Hybrid
About The Position
Under the direction of the Assistant Vice President of CRM Operations, this position provides administrative support for the College’s Salesforce platform. This role also supports technologies that integrate with Salesforce and align with the vision, mission, and strategic priorities of the College.
Requirements
- Bachelor’s degree in a related field.
- Salesforce CRM administrator education or equivalent experience is required.
- Experience with DevOps release management.
- Understanding Agile and delivery and project management frameworks, methodologies, and practices.
- Demonstrated ability to meet deadlines while effectively managing and prioritizing multiple requests with a positive, solution-oriented approach.
- Demonstrated creative and analytical thinking with strong problem-solving capabilities.
- Exceptional verbal and written communication skills, including active listening skills.
- Demonstrated commitment to fostering an inclusive environment that reflects the diversity of students and employees and ensures all individuals feel respected and valued.
Nice To Haves
- Familiarity with Higher Education Data Architecture, Education Cloud, and Agentforce Education is preferred.
- Salesforce Platform Administrator certification is preferred.
Responsibilities
- Support a multi-org Salesforce CRM environment utilizing Education Architecture (EDA and/or Education Cloud) and Sales Cloud technologies.
- Handle administrative functions, including user account maintenance, activities and events, chatter, dashboards, workflows, data structures, integrations, and other tasks.
- Work with our institutional management team to establish suitable processes to support administration, development, and change management activities.
- Complete regular internal system audits to ensure security and business compliance.
- Evaluate new releases of Salesforce CRM to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.
- Supports Salesforce CRM data feeds and other integrations and maintains all technological resources associated with the end user.
- Create and maintain reports and dashboards in Salesforce CRM for extracting insights from data for advancing business key performance indicators.
- Coordinate the evaluation, scope, and completion of new administrative requests.
- Serve as the translator connecting the application developers, businesspeople, and users.
- Determine and document business user requirements.
- Identify best practices in the use of the Salesforce CRM and disseminate them.
- Assist in the design of training materials to grow the Salesforce CRM skill set.
- Provide onboarding training for new users to support quicker participation in Salesforce CRM-related processes.
- All responsibilities must be performed in compliance with the Family Educational Rights and Privacy Act (FERPA), applicable regulatory requirements, and established professional standards.
Benefits
- Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
- Dental plan with no-cost preventive services and coverage for orthodontia
- Vision plan with low-cost exams and allowances for glasses or contact lenses
- Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
- Wellness program with opportunities to earn $250 in Wellness Rewards
- Flexible Spending Accounts for healthcare (limited purpose) and dependent care
- 10% employer retirement contribution, fully vested after two years
- Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
- Short-term and long-term disability benefits
- Fee remission for employees, spouses, and dependent children
- Tuition assistance for undergraduate, graduate, and doctoral programs
- Paid professional development opportunities
- Generous paid time off, including vacation, sick leave, holidays, and winter recess
- Flexible work arrangements where available
- Paid childbirth recovery leave (8 weeks)
- Paid parental leave (4 weeks)
- Eligibility for Public Service Loan Forgiveness
- Additional discounts on gym memberships, transportation, and various retail services
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
