Salesforce Administrator

Arbor Research Collaborative for Health•Ann Arbor, MI

About The Position

This role involves overseeing the deployment, customization, and ongoing management of Salesforce CRM platforms to align with organizational objectives. The administrator will configure Salesforce features, perform routine maintenance, create and deliver user training, and ensure platform security. The position requires collaboration with stakeholders to gather business requirements, manage change requests, and act as a liaison between technical teams and business stakeholders. The administrator will also work with developers and vendors to support system enhancements and stay informed about platform updates. Key responsibilities include data migration, implementing automation solutions, and ensuring compliance with organizational and regulatory standards.

Requirements

Bachelor's degree (or international equivalent) with at least two (2) years of relevant experience, or an equivalent combination of education and experience
Moderate skill set and proficiency in the discipline
Ability to conduct work assignments of increasing complexity under moderate supervision
Demonstrated ability to use independent judgment and latitude in career-development tasks

Nice To Haves

Non-profit experience
Health research background
Experience with foreign currency transactions
HSPD‑12/PIV credentials/background check

Responsibilities

Oversee the deployment, customization, and ongoing management of Salesforce CRM platforms to align with organizational objectives.
Configure Salesforce features such as workflows, reports, dashboards, and user permissions to ensure optimal performance and user experience.
Perform routine maintenance tasks, including applying updates, managing integrations, and ensuring data quality and integrity within the CRM system.
Create and deliver user training programs, support end-users by troubleshooting issues, and implement enhancements to improve productivity.
Ensure platform security through access controls, role hierarchies, and auditing.
Proactively monitor system performance to identify and resolve potential issues.
Collaborate with stakeholders to gather business requirements and translate them into Salesforce solutions, maintaining comprehensive documentation on processes, configurations, and customizations.
Manage change requests and develop strategies to ensure smooth adoption of updates or new functionality across teams.
Act as a liaison between technical teams and business stakeholders to ensure Salesforce aligns with strategic objectives.
Work with Salesforce developers and vendors to support system enhancements and stay informed about platform updates and new features.
Oversee data migration, implement automation solutions such as process builders and flows, and ensure compliance with organizational and regulatory standards.