Salesforce Administrator (VPUR)

University of Maryland•College Park, MD

1d•$95,000 - $100,000

About The Position

Organization's Summary Statement: University Relations is implementing Salesforce CRM as part of an advancement and data modernization initiative. To ensure the platform’s long-term success, stability, and scalability following implementation, University Relations requires a dedicated Salesforce Administrator to serve as the primary operational steward of the system. The Salesforce Administrator will be responsible for the day-to-day administration, configuration, security, automation, and overall health of the Salesforce platform. This role serves as the primary Salesforce Subject Matter Expert (SME), translating business requirements into scalable, maintainable solutions while enforcing data governance, security controls, and deployment best practices. Reporting to the Director of Data Management, this position works closely with Salesforce Developers, Data Engineers, Analytics Engineers, business stakeholders, and implementation partners to ensure the platform remains stable, well-governed, and aligned with enterprise data and analytics strategies. Following the transition from implementation partners, this role will assume full ownership of Salesforce operations and play a critical role in safeguarding the institution’s CRM investment. The Salesforce Administrator will ensure the Salesforce platform remains stable, secure, and aligned with business priorities. Physical Demands: Sedentary work with the majority of time spent using a desktop/laptop computer. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. Ability to travel across campus for meetings.

Requirements

Bachelor’s degree from an accredited college or university
Four (4) years of professional information technology system administration experience, including two (2) years as a Salesforce Administrator
Knowledge of Salesforce Sales, Service and Marketing Cloud products
Knowledge of Salesforce.com best practices and functionality in relation to creating custom apps and objects, formula fields, flow, reports, custom views, and other content
Skill in oral and written communication
Skill in the use of Google Workspace products
Ability to interpret and apply policies, procedures, regulations, and laws
Ability to multitask while demonstrating a commitment to customer service
Salesforce Administrator Certification
Candidates must be able to provide proof of ongoing eligibility to work in the USA

Nice To Haves

Salesforce Certified Advanced Administrator
Service Cloud Consultant certification
Salesforce Platform App Builder Certification
Professional experience in Salesforce administration or related technical roles
Hands-on Salesforce Sales Cloud administration, including configuration, security management, and deployments using change sets or DevOps tools
Experience integrating Salesforce or other enterprise CRM systems with analytics platforms
Experience using data governance or cataloging tools (e.g., Microsoft Purview or equivalent)
Experience supporting limited DBA responsibilities during platform transitions