Salesforce Administrator

Clear Channel Outdoor•San Antonio, TX

32d•Onsite

About The Position

Clear Channel Outdoor is seeking an experienced Salesforce Administrator to join a small, collaborative Salesforce team embedded within a larger Technology organization. This is a project-heavy, builder role — you will serve as a key operational expert and cross-functional partner: identifying and resolving org discrepancies, collaborating with business stakeholders to implement new platform capabilities, defining requirements for development teams, and ensuring monthly deployments land successfully. The right candidate is equally comfortable investigating a data anomaly, writing a support case, and creating documentation for the team.

Requirements

Bachelor’s degree in a relevant field (preferably business administration, information systems, or computer science) or comparable work experience
Salesforce certifications (Administrator, Platform App Builder, or equivalent) a plus; platform literacy and delivery credibility matter more than credential count
3–5 years of hands-on Salesforce Administration experience in a production org
Demonstrated experience with Sales Cloud in a project-heavy environment
Experience managing sandbox environments and deploying via change sets and other deployment tooling across a monthly release cycle
Proven ability to identify org discrepancies, investigate root cause, and drive resolution independently or in partnership with Salesforce Support
Experience writing user stories and defining requirements for a development team
Experience creating IT-facing documentation and learning materials
Familiarity with AppExchange app administration
Exposure to Agentforce, Einstein features, or other AI-powered Salesforce capabilities a plus
Experience with Einstein Activity Capture (EAC) and Sales Engagement, including Application-Level OAuth 2.0 setup and email sync troubleshooting, a plus
Background in media, advertising, or field sales industries a plus
Experience utilizing agile delivery methods, practices, and frameworks (e.g., Scrum, Kanban, Lean) a plus
Experience integrating Salesforce with other cloud-based applications and data services a plus
You take ownership of the Salesforce org and follow through on commitments to both the business and the technology team
You are comfortable working independently on most admin tasks but know when to loop in developers, stakeholders, or Salesforce Support
You are motivated to stay current with Salesforce platform releases and proactively communicate relevant changes
You approach org health with a detective mindset — you notice when something is off and you dig until you understand why
You collaborate effectively with cross-functional teams including business operations, developers, and leadership
You are organized, thorough in your documentation, and treat knowledge sharing as part of the job
You can navigate competing priorities across support needs, project work, and monthly deployment cycles
You are highly organized with strong time management skills; you are detail-oriented and follow through on the small things as well as the big ones
You are a self-starter with a diligent work ethic; you can multi-task and remain calm under pressure

Nice To Haves

Salesforce certifications (Administrator, Platform App Builder, or equivalent)
Exposure to Agentforce, Einstein features, or other AI-powered Salesforce capabilities
Experience with Einstein Activity Capture (EAC) and Sales Engagement, including Application-Level OAuth 2.0 setup and email sync troubleshooting
Background in media, advertising, or field sales industries
Experience utilizing agile delivery methods, practices, and frameworks (e.g., Scrum, Kanban, Lean)
Experience integrating Salesforce with other cloud-based applications and data services

Responsibilities

Proactively identify discrepancies in org configuration, data, automation behavior, and integration output; develop and execute remediation plans
Monitor org health using tools such as Salesforce Optimizer, Health Check, and OrgCheck; prioritize findings by risk and business impact
Investigate unexpected system behavior; create clear, well-documented Salesforce support cases and partner with Salesforce Support to resolve issues or obtain authoritative clarification on platform functionality
Partner with business stakeholders and Salesforce account teams to evaluate, plan, and implement new platform features and products (e.g., Agentforce, archiving tools, Einstein capabilities)
Translate business requirements into clear, actionable specifications; identify what needs to be built and configure the org accordingly, partnering with developers to determine the appropriate solution (flow, trigger, or otherwise)
Stay current on Salesforce release updates (3x/year); interpret release notes, assess org impact, and communicate changes to stakeholders and leadership
Maintain and update AppExchange packages; evaluate new packages that could add value to the org and bring recommendations to the team
Define business and technical process requirements; write clear user stories and acceptance criteria for developers to build and test against
Set up and manage sandbox environments (Developer, Partial, Full) each month for UAT testing and across the SDLC; ensure environments are refreshed, configured, and ready for business validation; maintain environment inventory and coordinate access
Coordinate and ensure successful monthly deployments through multiple deployment methods, including change sets and other code deployment tooling; document release notes, maintain deployment logs, and conduct post-deploy validation
Monitor and maintain data quality processes including deduplication and field governance; maintain archive policies and monitor data storage usage to keep the org within storage limits
Execute data loads using Data Loader and other ETL methods; write and run SOQL queries for reporting, troubleshooting, and data extraction tasks
Investigate and resolve data integrity issues across standard and custom objects
Partner with the business to evaluate and advise on user accounts, roles, profiles, permission sets, and permission set groups; provide guidance and recommendations to ensure alignment with the principle of least privilege
Consult with stakeholders on org security health including login policies, session settings, field-level security, and sharing rules; surface risks and recommend best practices
Monitor and audit org activity, user access, and configuration changes
Administer and maintain Salesforce-native tools including Einstein Activity Capture (EAC) and Sales Engagement; support third-party integrations and collaborate with internal technology teams on integration touchpoints
Partner with business operations to help create and structure documentation; own the creation of IT-facing process guides, troubleshooting references, and technical feature overviews for the Salesforce team
Develop learning materials and training resources when new features or workflows are introduced; maintain internal knowledge base content
Provide guidance and best practice recommendations to business operations for building and maintaining their own reports and dashboards