Salesforce Administrator – Health Cloud

VITRA Health•Boston, MA

6d•Onsite

About The Position

Vitra Health is seeking a hands-on Salesforce Administrator to strengthen, optimize, and develop the technology supporting its employees and the individuals and families served across Massachusetts. This role offers meaningful ownership of a Salesforce environment within a growing healthcare organization. The administrator will collaborate with business and technology leaders, improve cross-departmental processes, support Salesforce Health Cloud, enhance security and data quality, and transform operational challenges into scalable solutions. The ideal candidate is a problem-solver who enjoys improving systems, working directly with users, and seeing the real-world impact of their work.

Requirements

Current Salesforce Certified Administrator credential.
Hands-on Salesforce administration experience.
Strong understanding of Salesforce configuration, security, users, roles, profiles, permission sets, and access management.
Experience troubleshooting Salesforce functionality and user issues.
Ability to analyze business processes and translate business requirements into Salesforce solutions.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Ability to communicate effectively with both technical and nontechnical stakeholders.
Ability to independently organize and prioritize competing responsibilities.
Strong attention to detail and documentation.
Ability to learn new technologies and adapt as business requirements evolve.
Bachelor's degree.
Must be able to perform the essential functions of the position, with or without reasonable accommodation.

Nice To Haves

Salesforce Health Cloud experience.
Healthcare-industry Salesforce experience.
Experience supporting healthcare CRM/EHR workflows.
3–4 years of Salesforce administration, systems administration, business applications, or related technical experience.
Experience with Salesforce Flow and process automation.
Experience with Salesforce reporting and dashboards.
Experience supporting integrations between Salesforce and external applications.
Familiarity with healthcare privacy, security, access-control, and data-governance requirements.
Experience participating in Agile, UAT, release-management, or change-management processes.
Experience with Microsoft 365, Entra ID, Intune, JAMF, Windows, macOS, Android, or iOS.
Additional Salesforce certifications such as Platform App Builder, Advanced Administrator, Service Cloud Consultant, or related credentials.

Responsibilities

Serve as a primary administrator and point of contact for Vitra Health's Salesforce CRM/EHR environment, including Salesforce Health Cloud.
Manage users, roles, permissions, permission sets, access, and related Salesforce security controls.
Support the configuration and continuous improvement of Salesforce workflows and business processes.
Analyze existing processes and identify opportunities for automation, simplification, standardization, and improved user experience.
Troubleshoot Salesforce issues and work with users to identify root causes.
Support Salesforce data quality, integrity, security, and governance.
Assist with Salesforce releases, enhancements, testing, implementation, and post-deployment support.
Partner with business departments to understand operational requirements and translate them into practical Salesforce solutions.
Help leadership anticipate process or technology roadblocks and develop scalable solutions.
Create and maintain Salesforce documentation, procedures, configuration documentation, training materials, and support resources.
Support employee Salesforce onboarding, offboarding, access changes, and user training.
Assist with UAT, release readiness, regression testing, and implementation activities.
Monitor recurring support issues and recommend process or configuration improvements.
Support integrations and processes involving Salesforce and other business applications.
Promote Salesforce security, least-privilege access, appropriate data handling, and healthcare-industry best practices.
Meet with department leaders and users to understand business challenges.
Help translate business requirements into technical solutions.
Identify inefficient or manual processes that can be improved.
Provide leadership with recommendations based on recurring issues, user feedback, and system trends.
Participate in project planning and implementation across departments.
Help improve communication between business teams and technology teams.
Train and support employees as new Salesforce capabilities and processes are introduced.
Foster a culture of responsive customer service and continuous improvement.
Troubleshoot employee technology issues and support the IT Service Desk.
Ensure Help Desk requests are documented, monitored, escalated, and followed through to resolution.
Identify recurring technology issues and report trends.
Support employee technology onboarding and offboarding.
Provide technical guidance to employees and other technology team members.
Support Windows, macOS, Android, and iOS devices.
Assist with device-management platforms such as Microsoft Intune and JAMF.
Support equipment deployment, maintenance, and replacement.
Assist with print-management needs across Vitra Health locations.
Support backup, recovery, access-control, security, and business-continuity processes in collaboration with the appropriate IT resources.
Serve as a liaison between department leadership, Business Applications, and the IT Service Desk.