Salesforce Administrator

Children's Institute•Los Angeles, CA

About The Position

Under the general supervision of the Chief Information Officer, the Salesforce Administrator will be responsible for the day-to-day configuration, support, maintenance, and enhancement of CII’s main constituent database, Salesforce. This position will work closely with the CII user community to solve business problems by configuring the Salesforce platform to meet the operational and strategic goals of the organization. The Salesforce Administrator will assist in building and managing reports and dashboards, overseeing data quality, providing employee training, and implementing new features and functionality as they become available through software updates or enhancements. The Administrator will work with the program managers to develop and document new business procedures. The Salesforce Administrator understands and assists in meeting budget and services goals, understands the mission and objectives of Children’s Institute, and works within the limitations of the Organization’s resources, and performs all duties in compliance with agency standards. DUTIES SUMMARY Under the general supervision of the Chief Information Officer, the Salesforce Administrator will be responsible for the day-to-day configuration, support, maintenance, and enhancement of CII’s main constituent database, Salesforce. This position will work closely with the CII user community to solve business problems by configuring the Salesforce platform to meet the operational and strategic goals of the organization. The Salesforce Administrator will assist in building and managing reports and dashboards, overseeing data quality, providing employee training, and implementing new features and functionality as they become available through software updates or enhancements. The Administrator will work with the program managers to develop and document new business procedures. The Salesforce Administrator understands and assists in meeting budget and services goals, understands the mission and objectives of Children’s Institute, and works within the limitations of the Organization’s resources, and performs all duties in compliance with agency standards.

Requirements

BA from an accredited university in business administration, general operations management, management science, information technology, statistics, or a related field
Three (3) or more years of experience working in Salesforce or other major CRM environment
Knowledge of social services and metrics used to measure services delivered, outcomes, and program impact
Experience managing large-scale projects and driving change initiatives, including efforts requiring as-is process mapping and the design and rollout of new processes and standard operating procedures
Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly and timely with excellent attention to detail
Effective interpersonal skills and the ability to build relationships with agency stakeholders
Excellent verbal and written communication skills
Demonstrated proactive approaches to problem-solving with strong decision-making capability
Possesses a valid driver's license and state-required auto insurance or reliable transportation depending on business needs
Sensitivity to service population’s cultural and socioeconomic characteristics
Understands CII’s basic philosophy and participates fully in carrying out its mission
Salesforce-certified and/or expertise with Salesforce Nonprofit Cloud
Excellent computer proficiency and solid understanding of computer applications, data structures, database design, design and implementation of workflows, networking, and user interface layouts
Advanced knowledge of Microsoft Office 365 (i.e., Word, PowerPoint, Excel, Teams, etc.)

Responsibilities

Serves as primary system administrator for the Salesforce Nonprofit Cloud environment
Ensures the optimal performance of the Salesforce system and related business processes
Manages Salesforce roles, profiles, data-sharing rules, workflows, and licenses
Builds and maintains custom reports and dashboards
Performs database maintenance tasks, including diagnostic tests and duplicate entry cleansing
Evaluates and installs new Salesforce releases, and provides training and support to ensure full adoption
Designs and builds new reports and queries for users; maintains and supports a responsive library of standard and often-used reports in Salesforce
Handles all basic system administration functions, including application maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields, and other routine tasks
Gathers detailed requests for improvements or changes to the system, and implements these changes
Identifies, installs, and maintains appropriate apps from the Salesforce AppExchange as appropriate for event management, mass email, document merge, and other functions
Automates business processes using Salesforce and other tools where appropriate (e.g., process builder, flow automation, validation rules)
Acts as a primary CII liaison with Salesforce Developers and Consultants/Partners that may be engaged to build more complex functionality, reports, or integrations with other systems
Trains new users and grows the Salesforce skill set across the organization
Documents business processes and customizations made in Salesforce
Plans ahead for upgrades, seasonal releases, and long-term projects
Participates in CII and departmental meetings and trainings, and represents the department in a professional demeanor
Maintains client privacy and confidentiality
Complies with the CII Policy and Procedures Manual, Workforce Computer Use and Security Policy, and IT Professional Policy Manual, as well as agency policy and procedures for health and safety standards of all CII facilities
Other duties and special projects as assigned

Benefits

Generous paid PTO, plus 10 paid holidays and CII is closed between Christmas and New Year
Excellent medical, dental, and vision insurance for eligible employees and qualified dependents
403b Retirement Plan with employer contribution for eligible employees
Up to $4,500 in tuition reimbursement per calendar year
Eligible for the Public Service Loan Forgiveness program
Flexible Spending Account (FSA) & Health Savings Account (HSA)
Employer paid Life and AD&D Insurance
Voluntary Supplemental Insurance
Opportunity for growth & advancement
Professional development & continued training
Team building & bonding through company sponsored events & activities