Salesforce Administrator

Mizuho OSI•Fremont, CA

14d•$138,000 - $158,000

About The Position

Mizuho OSI is the leader in the markets for specialty surgery and patient positioning. The company’s portfolio includes specialty surgical tables for procedure-specific approaches that improve patient outcomes in spine and orthopedic surgeries along with disposable and reusable surgical patient care products. The Salesforce Administrator performs User Management, Data Management, Data Analysis, Business Analysis, Process Automation, Change Management, Security Management. The Salesforce Administrator performs research, analysis, design, configuration, automation (preferably with clicks and no-code or low-code) and then debugs, tests, modifies, implements, and supports all Salesforce products at Mizuho OSI. This person participates in all phases of development life cycle, leads requirements gathering and documentation, and serves as an expert of Salesforce products, continually staying up to date with new Salesforce technology. The Salesforce Administrator works directly with the business and technical stakeholders to automate and customize the user experience, solving business problems using the Salesforce Platform. The Salesforce Administrator is also responsible for communicating to and educating end-users on the changes or new product functionality. The Salesforce Administrator understands system integrations between Salesforce and other systems, either through custom API or middleware tools.

Requirements

Bachelor’s degree in Business Computer Science or equivalent combination of education and experience.
7+ years related experience as a Salesforce Administrator with day-to-day Salesforce support, long-term projects, SFDC deployment process knowledge, and Org Maintenance.
Must have a broad knowledge of customizing Salesforce, configuring the platform, managing users, and the available features, functions, and capabilities.
Proven ability to independently perform Salesforce administration best practices and is able to use the advanced features and functionality to solve a variety of business problems.
Ability to work with a team or independently, doing business analysis, project scoping, design, integration, implementation, training and customer support.
Excellent understanding of data and integration architectures, products and techniques, and assessing business intelligence/analytics data gaps in a heterogeneous environment.
Ability to clearly express oneself verbally and in writing in the English language (additional languages also preferred) using good grammar, vocabulary, eye contact, and friendly voice inflection with all employees. Ability to communicate effectively with employees and other business contacts in a courteous and professional manner.
Excellent customer focus with a high sense of urgency. Ability to provide excellent interpersonal and communication skills.
Ability to function calmly in a fast-paced environment managing multiple priorities simultaneously. To be able to positively manage situations of a dynamic nature; to be able to modify plans, actions, and decisions considering changing situations and circumstances while still meeting, or proposing modified, deadlines.
A neat and professional appearance and outgoing people oriented personality which conveys pride in working for Mizuho OSI and which is demonstrated with a ready smile and a willingness to assist others.
To respond sensitively to the needs and feelings of others regardless of position; to accept interpersonal differences, to maintain rapport, and to interact effectively with all levels of employees within the organization.
To be able to demonstrate an understanding, and the regular use of a time management process, which systematically structures one’s own work to provide for effective task performance and to plan and prioritize items to meet future demands.
Ability to establish and accomplish goals independently and to function as a positive and productive team member.
Experience and understanding of Sales cloud, Salesforce Field Service, Pardot, Salesforce Maps and CPQ.

Nice To Haves

Understanding Apex, Visualforce, APIs, SOQL, JavaScript, CSS, HTML and popular Web UI frameworks is desirable.
Experience working in the Medical Device industry is preferred.