Salesforce Administrator

LP Building Solutions•Nashville, TN

14d•Hybrid

About The Position

Louisiana-Pacific Corporation (LP Building Solutions) is a leading provider of high-performance building solutions that meet the demands of builders, remodelers, and homeowners worldwide. We manufacture engineered wood building products that include an extensive offering of innovative and dependable building materials and accessories. LP’s values-driven culture creates an environment where talented and hardworking people thrive in an ethical, inclusive, challenging, and rewarding place to work. Since our founding in 1972, we’ve developed careers and provided advancement opportunities in the building products industry. Headquartered in Nashville, Tennessee, LP operates more than 20 facilities across North and South America. For more information, visit LPCorp.com . Job Purpose LP Salesforce/CRM Administrator plays a critical role in building and establishing a World Class field sales and marketing organization as part of a team dedicated to ensuring that we are maximizing efficiency and captilalizing on the full features and benefits of the CRM system based on various user group needs. This position will be part of the Sales Operations team and support/develop applications within the Salesforce.com (SFDC) platform. This position is a liaison between management, IT, marketing, and field sales as the dedicated administrator resource to manage all incoming needs from the field, solve user problems, and provide continued training and coaching that drives adoption and effective usage.

Requirements

Desired 3 to 5 years minimum of Salesforce administration experience
SFDC administrator certification required
Solid understanding of the organization’s business preferred
Computer proficiency in MS Office applications, SAP, and SFDC
Organized and detail oriented with strong communication and interpersonal skills
Demonstrated experience in developing and delivering training

Responsibilities

Serve as administrator for all SFDC standard and custom objects: users, roles, profiles, groups, accounts, contacts, record types, sharing rules, picklist values, page layout customization, and others that are necessary to support vital functionality for users
Manage multiple record types and workflow processes for each user group unit within SFDC (Field Sales, AEC, National Accounts, Retail, Field Marketing, others)
Maintain price book data integrity within SFDC across all businesses for accuracy in opportunity reporting
Manage input data governance in order to fulfill accuracy in measured metrics for each user group
Manage all security and data change rules for proper adherence, collaborating with IT as necessary
Create and update user profiles; add all new users and manage SFDC licenses
Collaborate with IT to make any enhancements to current organizational setup, security and production; assist with testing and documenting any changes
Manage the functionality of integrated businesss processes within SFDC (such as rebate/pricing program processes and lead generation work flows), and make recommendations and enhancements to these processes as determined through collaborative assessment and building consensus for changes necessary for accurate reporting and efficient functionality
Create and update reports and dashboards based on user group needs, including ad hoc reporting for management as needed
Collaborate with leadership across each business and within the field to understand output needs and design reports and data metrics as determined are necessary for KPI reports
Manage daily support requests and SFDC administrative needs of users
Manage all break/fix inquiries from users and solve issues in a timely manner; escalate to IT where new configuration/coding is required
Proactively gather feedback from end users, seek out and identify system changes, and manages changes
Document all changes and inquiries from users in SFDC ticket system with proof of completion for audit purposes; manages prioritization of changes documented in the SFDC ticket system based on user need analysis and executes changes or escalates to IT for support
Design, create, and deliver SOPs on functionality and work flows to support rollout of training, system updates, and new capabilities within SFDC
Monitor user adoption of SFDC against expectations and proactively engage with users and user groups as determined to improve adoption and efficiency leveraging identified best practices
Provide one-on-one training to end users through various methods including in-field shadowing and coaching
Create and administer training for end users on all Salesforce related items to enhance user adoption, productivity, and effectiveness
Train new user employees on functionality and expectations of SFDC in conjunction with any scheduled on-boarding sessions
Lead SFDC champion user group committee for expanded field-based training support, best practice communications, enhancement testing and launch, and adoption monitoring