Salesforce Administrator

Harlem Children's Zone•New York, NY

3d•$80,000 - $85,000•Hybrid

About The Position

Harlem Children’s Zone (HCZ) — a world-renowned education and poverty-fighting organization based in New York — seeks an enthusiastic, dedicated, and mission-aligned Salesforce Administrator for the Research and Evaluation Department. The Salesforce Administrator will bring a passion for the mission of Harlem Children’s Zone: break the cycle of intergenerational poverty with comprehensive, on-the-ground programming that builds up opportunities for children and families to thrive in school, work, and life. Harlem Children's Zone seeks a Salesforce Administrator to join our Data Science team within the Research and Evaluation Department, reporting to the Director of Data Science. As a crucial team member, you will play a key role in providing day-to-day support, maintenance, and improvement of our enterprise-wide Salesforce instance. The ideal candidate is a forward-thinking individual with a solid technical background and experience in Salesforce administration and project management. For more information, check out Want to Work at Harlem Children’s Zone. Here’s 7 Things You Need to Know.

Requirements

Bachelor's degree in Computer Science, Information Systems, Business Administration, or a combination of relevant education and equivalent practical experience.
1+ years of work experience, preferably in the nonprofit sector, or have completed the Admin Beginner and Intermediate trail on Trailhead
Salesforce Administrator certification
Strong understanding of Salesforce Administration best practices
Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, flows, custom views, and other content of intermediate complexity
Experience with data migration and data management tools (e.g., Demand Tools)
Ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
Excellent verbal and written communication skills, including the ability to communicate effectively to both technical and non-technical audiences
Strong data management abilities
Be an active Trailhead learner

Nice To Haves

Experience in Nonprofit Success Pack (NPSP) (strongly preferred), Education Cloud, Marketing Cloud, Data Cloud and Analytics Cloud

Responsibilities

Serve as primary system administrator for HCZ Salesforce users
Handle all basic administrative functions, including user account maintenance, reports and dashboards, flows, and other routine tasks
Implement and enforce data quality best practices, including data cleaning and deduplication, to ensure accurate and reliable data within the Salesforce platform
Document key policies, procedures, best practices, and use cases specific to the organization
Coordinate the evaluation, scope, and completion of new development requests
Perform data uploads with data acquired from primary or secondary data sources and maintain data integrity
Assist in training power users and grow the Salesforce skill set across all departments
Monitor and manage Salesforce integrations with other data systems
Design automated processes to improve efficiency with scale and lean design

Benefits

Highly competitive base salaries
Paid time off
Employee referral bonus
Career Advancement
No-cost health insurance
Life Insurance
Short-and long-term disability
Additional voluntary benefits
Wellness discounts
Commuter benefits
Financial wellness perks
Additional Benefits (Discounts on flights, hotels, theme parks, concert tickets, and more.)