Salesforce Administrator I

BLACK HILLS FEDERAL CREDIT UNION•Rapid City, SD

1d•Remote

About The Position

The Salesforce Administrator for our Credit Union is responsible for analyzing, designing, testing, implementing, and maintaining Salesforce applications and systems that are critical to the operation of our financial institution. This role will work closely with business stakeholders, IT personnel, and vendors to ensure the efficient and effective use of technology to meet the needs of our Credit Union.

Requirements

All positions require a four-year college level of language, math and reasoning skills.
Qualified individuals will have an interest in technology and strong critical thinking skills.
Experience with Salesforce platform capabilities is required.
0-2 years of experience in Salesforce or in an IT related role.
Basic knowledge of Salesforce platform capabilities.
Ability to work independently and as part of a team.
Understanding of software principles and tools, including testing.
Ability to think strategically and coordinate agreement with appropriate staff within the Credit Union.
A strong ability to communicate with all levels of staff, stakeholders, vendors, and project teams.
Maintain updated knowledge of Credit Union rules, products, services, regulations and procedures.
Ability to understand and follow complex written and oral instructions.
Ability to comprehend complex functions and procedures and to be able to disseminate that knowledge in a clear and understandable format to others.
Ability to express oneself, clearly and concisely, both orally and in writing.
Ability to prepare and maintain confidential records and reports.
Ability to handle daily routine with moderate freedom to read and act upon various situations.
Ability to prioritize duties, handle multiple tasks, and produce a high volume of work in a timely manner that is accurate and of high quality.
Ability to rapidly adapt and respond to changes in environment and priorities and elicit cooperation from all levels of staff and management.
Ability to work collaboratively with technical and non-technical stakeholders, including business analysts, developers, and vendors.
Strong attention to detail and ability to manage multiple tasks simultaneously.
Ability to work independently with minimal supervision.
Vision: A sighted person to read and interpret data.
Speech/Hearing: Ability to communicate verbally and in writing with staff and vendors.
Manual Dexterity: Ability to perform necessary computer-related input.
Physical Mobility: Some physical mobility required.
Must be capable of climbing/descending stairs in emergency situation.
Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator.
Must be able to routinely perform work on computer for an average of 6-8 hours per day.
Must be able to work extended hours whenever required or requested by management.
Must by capable of regular, reliable and timely attendance.
Must be able to perform job functions with supervision and work effectively either on own or as part of a team.
Must be able to read and carry out various instructions and follow oral instructions.
Must be able to speak clearly and deliver information in a logical and understandable sequence.
Must be able to perform basic mathematical calculations with extreme accuracy.
Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace.
Must be able to effectively handle multiple, simultaneous, and changing priorities.
Must be capable of exercising highest level of discretion on confidential matters.

Nice To Haves

Bachelor’s degree in business, Computer Science, or Information Systems is preferred.
Experience with financial related systems is preferred.
Salesforce certifications are strongly preferred but not required.
Experience implementing Salesforce configuration changes, is preferred.

Responsibilities

Maintain basic Salesforce Administration tasks such as user management, onboarding, and data management.
Handle basic configuration such as creating fields, updating page layouts, building dashboards and reports.
Assist with support to Salesforce users, addressing issues and answering questions related to the platform and managing the support channel.
Monitor and assist in driving user adoption.
Determine operational feasibility by evaluating requirements, analyzing problem definitions, and proposing solutions.
Research and analysis of business change opportunities to support management decisions and innovative ideas.
Maintain Comprehensive documentation related to Salesforce configurations, processes, and procedures.
Maintain and promote the highest standards of information security and privacy policies in accordance with Black Hills FCU’s security guidelines.
Serve as back-up support to maintain and administer parameters, defaults, and system settings within the Credit Union’s software applications.
Coordinate vendors and vendor relationships to maintain a positive working relationship that benefits the Credit Union and ensures reliable, high-quality service.
Lead or co-lead development projects in a timely manner, adhering to internal standards of the Software Development Lifecycle (SDLC).
Use various project development methods if warranted.
Communicate effectively with interested parties.
Maintain and improve existing applications, providing direction to ensure that applications are kept up-to-date with supported and current technologies.
Provide exceptional front-line support to end users throughout the organization.
Expand knowledge and proficiency to maintain capabilities to develop and support systems as technologies evolve.
Stay up-to-date on Salesforce.com releases, features, and best practices.
Perform other duties as assigned by the Salesforce Manager.