Salesforce Administrator, Experience Cloud

Braze•Remote - Ontario, ON

3d•CA$82,300 - CA$124,000•Remote

About The Position

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. Being a member of the Salesforce Team and part of the larger Business Systems division here at Braze, we leverage best-in-class analytics, technical experimentation, productized services, and bold curiosity to empower other divisions to do their best work through data-driven decisions and innovative solutions. As a Salesforce Administrator - Experience Cloud, you will be recognized for your expertise in managing and delivering Salesforce solutions that power partner-facing experiences and internal operations. Your primary focus will be leading the administration and enhancement of the Braze Partner Relationship Management (PRM) tool built on Experience Cloud and the broader Salesforce Platform, ensuring these environments are scalable, efficient, and aligned with business needs. This is an excellent opportunity to bring your experience in PRM and Salesforce platform configuration, governance, user management, process automation, and Salesforce community ecosystem.

Requirements

5+ years of experience in Salesforce Administration, with a strong focus on Experience Cloud / PRM and core platform management
Deep understanding of Salesforce Communities / PRM, including site configuration, branding, component/page management, site-level security, and data visibility controls for external users
Proven expertise in Salesforce platform configuration, including user roles, profiles, permission sets, sharing rules, and data access models
Proficiency with Salesforce automation tools such as Flows (Record-Triggered, Scheduled, and Autolaunched) and Approval Processes to support scalable business operations
Familiarity with identity and access management solutions such as SSO, OAuth, and third-party identity providers
Demonstrated ability to take ownership of complex platform initiatives and drive them to completion with minimal oversight
Comfortable collaborating with business analysts, stakeholders, and developers in cross-functional, Agile environments
Salesforce Administrator Certification required

Nice To Haves

Experience with Salesforce Partner Ecosystem Management (PEM) is highly desired
Experience with customization using Apex, Lightning Web Components, and Visualforce to extend platform capabilities beyond declarative tools (nice to have)
Experience Cloud Consultant and/or Advanced Administrator Certification is highly desired

Responsibilities

Lead the design, build, and administration of the Braze PRM tool, specifically supporting our Partnerships team. You'll leverage both standard features and custom components to create seamless external experiences
Proactively optimize portal performance, scalability, adoption, and availability, resolving usability, technical, or adoption issues to ensure an exceptional user experience for our partners
Design and implement secure integrations between the Braze PRM and other key platforms, including core Salesforce products (Sales and Service Cloud), as well as other tools we make available to partners/resellers via the PRM, ensuring real-time, reliable data flows
Apply Salesforce security best practices for external identities, API access, and user data management, with a strong emphasis on safeguarding customer and partner information
Manage and optimize the core Salesforce Platform, including robust security controls, permission sets, profiles, roles, and sharing rules for internal and external users
Design and document scalable role hierarchies and sharing models to ensure appropriate data access across diverse user groups while maintaining data integrity
Implement and maintain platform automation using a combination of declarative configuration (Flows, Approval Processes) and light customization to streamline operations and enhance the overall user experience
Collaborate closely with business analysts, stakeholders, and end-users to thoroughly understand requirements, contribute to scalable solution designs, and support the successful implementation of both platform and Community features

Benefits

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®