Salesforce Administrator and Developer

Venus AI • Toronto, ON

2d • Onsite

About The Position

We have an exciting opportunity for a full-time Salesforce Administrator to join our growing team! Reporting to the Director of Information Technology. The Salesforce Administrator will be based in Toronto, Ontario and will have a record of success in improving processes and adoption using the Salesforce.com platform. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify, develop and deploy new business processes. The Salesforce Administrator will be responsible for executing the day-to-day configuration, support, maintenance and improvement of our CRM platform.

Requirements

• 5+ years’ experience as a Salesforce Administrator and developer
• Salesforce Administrator certification and other relevant Salesforce certifications
• Working experience with Salesforce Lightening and mobile applications
• Working experience building workflows, reports & Apex code within CPQ & Sales Cloud
• Experience with Service Cloud, Community Cloud, Field Service & Project Management App (scheduling, logging hours against milestones & project management) a must
• Knowledge and experience working with integration tools including REST API
• Demonstrated ability to convert data into insights and insights into business recommendations
• Support orientated a must plus excellent written and oral communication skills
• Detail orientated with a strong work ethic and excellent organization skills, project management experience a plus
• Deductive skills, ability to problem solve
• Ability to work independently to complete tasks and work with others when required

Nice To Haves

• Experience using key SF development tools for Classic and Lightening (Apex) as well as familiarity/experience with SOQL, Lightening Web Components, Visual Force, Java Script and Data models an advantage
• Experience with any of the following tools also beneficial: Hubspot, DocuSign for Salesforce, Avalara, Mulesoft

Responsibilities

• Serve as the primary system administrator for the Salesforce.com environment with 200+ users
• Handle all essential administrative functions and support requests including user account maintenance, territory management, workflows, reports and dashboards and other routine tasks
• Handle System configuration and change requests.
• Handle System development requests including requirements documentation, specification documents and Change Management.
• Perform system development (forms, triggers, integrations and more) in LEC and Classic whilst adhering to best practice and the use of test/sandbox environments.
• In the event of development performed by a supplier, to spec, monitor and test these deliveries.
• Complete regular internal system maintenance, audits and upgrades
• Manage Salesforce.com data feeds and other integrations
• Work with internal management teams to establish suitable processes to support administrative, development, and change management activities.
• Assist in training of new users, and grow the Salesforce.com skill set across the organization
• Effectively act as the liaison between our users, vendors and the application development teams.

Benefits

• Endless Opportunities
• Foster Innovation
• Delivering a Best-In-Class Offering
• Accommodation is available on request for qualified candidates during each stage of the recruitment process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed