Sales Warranty Coordinator
About The Position
The Warranty Coordinator plays a critical role in supporting the Machine Sales organization by ensuring the accurate and timely enrollment of all machine and attachment warranty programs. This position serves as Wagner's subject matter expert for Caterpillar warranty products, enrollment requirements, and supporting systems, partnering closely with Sales Representatives, Sales Coordinators, Service teams, Rental Operations, and external customers. A successful Warranty Coordinator is highly organized, detail-oriented, and proactive. They take ownership of complex processes, build strong relationships across departments, and ensure every warranty is enrolled accurately and efficiently. They are trusted advisors to the sales team, problem solvers for customers, and champions of operational excellence. This role is ideal for someone who thrives in a collaborative environment and takes pride in delivering exceptional service and accuracy.
Requirements
- High School Diploma or GED.
- 4+ years of administrative, sales support, warranty administration, or related business experience.
- Strong computer proficiency and organizational skills.
- Warranty administration and documentation management
- Data accuracy and attention to detail
- Microsoft Office Suite (Excel, Outlook, Word)
- Time management and prioritization
- Strong communication and interpersonal skills
- Customer service orientation
- Problem-solving and critical thinking
- Organizational and follow-through skills
- Ability to work independently and collaboratively
- Adaptability in a fast-paced environment
- Equipment sales administration processes
- Warranty products and manufacturer programs
- Safety awareness and compliance
Nice To Haves
- Experience within the heavy equipment, construction, agricultural, transportation, or dealership industry.
- Familiarity with Caterpillar warranty programs, Quote Plus, CLAIMSi, DocuSign, or similar systems.
- Associates or Bachelor’s degree or equivalent combination of education and experience.
- Understanding of Caterpillar systems and programs preferred
Responsibilities
- Manage and administer warranty enrollment for new machines, used machines, attachments, and certified rebuild programs.
- Ensure timely and accurate enrollment of all standard, extended, and customer-selected warranty coverage options.
- Deliver training and support to machine sales personnel regarding warranty products, enrollment processes, and best practices.
- Coordinate warranty enrollment for Wagner's rental fleet and ensure compliance with Caterpillar requirements.
- Prepare, distribute, and manage warranty documentation utilizing DocuSign and other electronic workflow tools.
- Communicate directly with sales teams, managers, service personnel, Caterpillar representatives, and customers to resolve warranty-related questions and issues.
- Manage warranty-related invoice payments and credits through CLAIMSi, Corcentric, and other approved systems.
- Maintain accurate records and documentation while ensuring compliance with company and manufacturer requirements.
- Identify opportunities to improve efficiency, accuracy, and customer satisfaction within warranty and sales administration processes.
- Perform additional duties and special projects as assigned.
Benefits
- Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year
- 8 company paid holidays
- Medical, dental, and vision insurance
- Life and AD&D Insurance
- Retirement Plans - 401K eligible employees can receive a company contribution up to 7%
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- CEFCU - Employees have access to services including payroll deductions, savings, accounts, loans, VISA card and more
- Supplemental Life Insurance
- Critical Illness + Accidental Insurance
- ID WatchDog
- Discounted employee phone plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
