Sales Training Manager

LiftOne•Charlotte, NC

10d

About The Position

The Sales Training Manager provides leadership and direction for the LiftOne Sales Training and Customer Training Programs. This position leads a team of instructors and support staff responsible for developing training and developing Account Managers and implementing Customer Training, including revenue growth and cost management. The Sales Training Manager reports to the LiftOne Training & Development Director.

Requirements

Five years’ experience implementing and managing sales training programs, or similar.

Nice To Haves

Ten years’ experience in sales, account management, training program management, or similar.
Bachelor’s degree in business, human resources, education, or similar job-related fields.
Two years of experience as a people leader.
Possess a thorough understanding and practical experience implementing a systematic approach to training (e.g., the ADDIE Model).
Strong negotiation skills and project management experience.
Experience with Salesforce, SAP, and NOVO.
Experience with a variety of business software, including Microsoft Office Suite and Smartsheet.
Ability to travel up to 25% across the Southeast.

Responsibilities

Provide tactical leadership and direction for LiftOne customer training, sales training and account manager career development.
Provide mentoring, development, and performance management for a team of instructors and support staff who may work in any of LiftOne’s branches across the Southeast U.S.
Collaborate with regional sales managers and stakeholders to determine account manager on-going training needs.
Develop training schedules that meet region and account manager hiring and development needs.
Strategically identify opportunities to grow training profitability with new and existing customers. Develop plans for growing existing accounts. Create partnerships with new strategic accounts.
Build a strong understanding of customer needs and issues (training needs, cost-benefit of training, return on investment, etc.).
Develop loyal (not just satisfied) customers. Build an understanding and expertise about our customers through business partnership, integrity, commitment, and responsiveness.
Ensure all material handling equipment operator training (internal and external) meets OSHA/ANSI requirements.
Support customers with equipment and component related technical issues as well as tracking and trending as a demand signal for additional training solutions.
Partner across workgroups and with key stakeholders and subject matter experts to manage training projects resulting from company initiatives, new equipment and job scope changes, etc. and support effective implementation of training solutions.
Support implementation of training, as assigned. This may include developing and instructing sales training, customer training, and leadership training.
Embrace technology to the fullest; always striving to find a better, faster, simpler way to meet our customer needs and build our technicians capabilities.
Partner with the Technical Training Manager to ensure resources are available to support all LiftOne training needs.
Other duties as assigned.