Sales Training Manager

Teleperformance • Toronto, ON

2d • Onsite

About The Position

We are seeking a dynamic individual, with outstanding product knowledge and a passion for training and managing the training team. Candidates should possess strong business and training acumen and outstanding ability to manage multiple projects simultaneously in a fast-paced environment. You will be responsible for managing and delivering internal training on Google products including Search, Display, YouTube and Shopping - translating this knowledge into sales narratives with clients and agencies.

Requirements

• Possess 5-7 years of professional experience in training and development, including a proven track record in leadership roles.
• Demonstrate elite C-level communication skills and extensive expertise in strategic stakeholder management.
• Maintain a thorough and practical understanding of adult learning principles to drive effective instructional execution.
• Exhibit robust project management capabilities and essential experience in managing high-level client relationships.
• Showcase superior people management skills to inspire and lead a high-performing team.
• Communicate with excellence through impeccable verbal and written English proficiency.
• Ability to effectively coach and mentor a diverse team of trainers to reach their full potential.
• Proven ability to deliver high-quality results while navigating rigorous and demanding deadlines.

Nice To Haves

• Outstanding product knowledge
• Passion for training and managing the training team
• Strong business and training acumen
• Outstanding ability to manage multiple projects simultaneously in a fast-paced environment
• Experience with Google products including Search, Display, YouTube and Shopping
• Experience translating product knowledge into sales narratives with clients and agencies

Responsibilities

• Manage and direct a robust team of Trainers dedicated to the onboarding and development of new personnel across the program.
• Ensure all programs are expertly supported through rigorous training protocols that guarantee exceptional service delivery and client satisfaction.
• Design and iterate training modules, lesson plans, and instructional materials, covering product knowledge, policy updates, and upskilling/cross- skilling initiatives aligned with evolving business needs.
• Implement comprehensive testing strategies across all modules to accurately validate and document employee proficiency and skill acquisition.
• Produce specialized course modules to facilitate targeted, individual training sessions as required by the business.
• Establish feedback mechanisms and evaluation frameworks for trainers to monitor and record daily progress and performance for all new hires.
• Architect a versatile training strategy that seamlessly integrates traditional classroom environments with remote learning solutions.
• Lead the deployment of Learning Management Software (LMS) to empower the team with innovative, self-directed learning opportunities.
• Engage in client stakeholder meetings to translate expectations into actionable insights within the training curriculum.
• Oversee team administration, ensuring strict adherence to training compliance standards and certification requirements.
• Analyze team performance metrics, manage recruitment efforts, and provide strategic forecasts for workforce expansion.
• Maintain progressive and transparent communication channels with all relevant stakeholders to ensure operational alignment.
• Contribute to the enhancement of operational efficiency by developing and optimizing training processes and procedures across assigned sites.
• Partner with various departments to diagnose training gaps and recommend optimal, high-impact instructional approaches.
• Champion development programs for new hires and interns to ensure a world-class learning experience and career trajectory.
• Provide expert support to internal teams in the conceptualization and design of educational content.

Benefits

• Comprehensive health benefits, which may include medical, vision, and dental.
• Employment Assistance Programs
• Health and personal time off (HPT)
• Leave programs
• Competitive 401(K) plans
• Life insurance
• Supplemental medical coverage
• Critical care insurance
• Pet insurance
• FSA plans
• Retailer discounts
• Established career path supported by self assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
• Robust career path with a full development plan and the opportunity to grow in the organization.
• Paid 4 weeks training, 2 weeks leave.
• Continuous learning through progressive training that is specific to your tenure and skills.
• Competitive salary with incentive programs
• Positive and supportive environment
• Medical and Dental benefits
• Employee Family Assistance Programs
• Rewards & Recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed