Sales Technology Support Analyst - Remote

UnitedHealth Group•Pearland, TX

8h•$72,800 - $130,000•Remote

About The Position

The Sales Technology Support Analyst serves as the first line of support for sales and broker-facing technology platforms used across the organization. This role is responsible for supporting, training, and onboarding users across key sales systems (including Salesforce, the KCA Broker Portal, and third-party prospecting and data tools) ensuring tools are used effectively, consistently, and in alignment with established sales processes. This position plays a critical role in enabling sales productivity, improving user adoption, and ensuring a positive experience for internal sales teams and external broker partners through responsive support, clear guidance, and proactive training. If you are located in TX, you will have the flexibility to work remotely as you take on some tough challenges.

Requirements

Bachelor's degree in Business, Operations, Information Systems, or a related field, or equivalent relevant experience
2+ years of experience supporting business systems, sales operations, or customer-facing technology tools
Experience working with CRM platforms (Salesforce preferred) and sales enablement or prospecting tools
Experience supporting non-technical users in a fast-paced, service-oriented environment
Proven solid problem-solving and troubleshooting skills with the ability to explain technical concepts in clear, business-friendly language
Proven excellent communication skills, with a customer-service mindset and attention to detail
Proven ability to manage multiple requests, prioritize effectively, and meet deadlines with minimal supervision
Proven documentation and training material development skills
Proven comfort working cross-functionally with sales, operations, compliance, and technology partners

Nice To Haves

Experience supporting broker sales channels, healthcare, insurance, or regulated environments
Hands-on experience with Salesforce user support, reporting, or basic configuration
Experience supporting both internal users and external partners

Responsibilities

Serve as the primary point of contact for sales team members and broker support staff with questions, issues, or requests related to sales technology tools
Troubleshoot user-reported issues, identify root causes, and resolve or escalate system problems in a timely and professional manner
Partner with internal teams (Sales Operations, Broker Operations, Marketing, IT, and vendor partners) to resolve escalated or systemic issues
Monitor recurring issues and recommend process or system improvements to reduce friction and improve usability
Support onboarding of new sales team members and broker users by providing system access guidance, tool overviews, and initial training
Deliver ongoing training to reinforce best practices, updates, and enhancements across sales systems
Create and maintain user guides, quick reference materials, FAQs, and job aids to support self-service learning
Reinforce standardized sales processes through consistent guidance and system usage expectations
Act as a subject-matter expert on day-to-day use of Salesforce and other sales enablement tools
Support user access management, basic configuration requests, and data quality best practices in partnership with system owners
Assist with user acceptance testing, rollout support, and communication for system enhancements or tool changes
Identify opportunities to improve adoption, efficiency, and data integrity through process refinement and user education
Work closely with Sales Operations leadership to align system support activities with business priorities and sales strategies
Track and analyze support requests to identify trends, training gaps, and improvement opportunities
Contribute to documentation, standard operating procedures, and enablement standards across the sales organization
Support broker-facing initiatives by ensuring tools and processes enable a consistent, high-quality broker experience