Sales & Technical Service Representative

Leggett & Platt•Concord, NC

11d•Hybrid

About The Position

Leggett & Platt Inc. is seeking a Sales & Technical Service Representative for their Home Furniture Sales and Field Support team. This role will support the Home Furniture business, which focuses on customer centricity, innovation, manufacturing capabilities, and a global presence to provide full package solutions for the industry. The representative will combine technical expertise, customer relationship management, and sales support, serving as the primary field resource for customers in the Mid-Atlantic region. The position aims to drive customer satisfaction, support territory sales growth, provide product feedback, and ensure industry-leading service. The team is described as collaborative, customer-focused, results-driven, and values continuous improvement, strong partnerships, responsiveness, and a commitment to excellence.

Requirements

Hands-on experience diagnosing and repairing tools, machinery, or industrial equipment.
Experience communicating directly with customers and supporting field service or sales activities.
Strong mechanical aptitude and troubleshooting skills.
Ability to independently manage a large geographic territory and prioritize competing responsibilities.
Strong organizational and time management skills.
Ability to train customers and others on equipment operation and maintenance.
Experience maintaining accurate records, service reports, and customer documentation.
Effective verbal and written communication skills with individuals at all organizational levels.
A self-motivated, outgoing, and customer-focused approach to work.
A commitment to Leggett & Platt's People First culture and continuous improvement mindset.

Nice To Haves

Previous experience in outside service, field service, or territory management.
Experience supporting manufacturing, furniture, industrial, or machinery-related industries.
Familiarity with CRM, sales reporting, or business intelligence tools such as QlikView.
Experience using Microsoft Office applications and customer service reporting systems.
Technical training or certifications related to mechanical, industrial, or equipment maintenance.
Experience collaborating closely with sales teams to grow customer relationships and support revenue growth.

Responsibilities

Manage the Mid-Atlantic service territory, primarily covering North Carolina, while supporting customers in South Carolina and Virginia. Position ideally based out of Conover/High Point, NC.
Plan and prioritize customer visits, travel schedules, and service activities to maximize territory coverage and business impact.
Build strong working relationships with customer personnel at all levels, from production employees to plant leadership and general managers.
Coordinate closely with the Vertex Sales Office to support customer needs and sales growth opportunities.
Diagnose, troubleshoot, service, and repair Vertex tools and equipment in the field.
Train customers and other personnel on the operation, maintenance, and servicing of Vertex tools and equipment.
Determine parts requirements and provide recommendations for repairs and maintenance.
Maintain accurate customer records, service documentation, and call reports.
Provide Voice of the Customer insights, product feedback, and market intelligence to Vertex management.
Deliver exceptional service that exceeds customer expectations and strengthens long-term customer partnerships.