Sales Team Supervisor
National Debt Relief, LLC.•,
•$71,500 - $82,000•Remote
About The Position
The Support Manager is responsible for executing coaching strategies and improving frontline sales performance through consistent, data-driven development. This role partners closely with Regional Managers and Sales Operations to translate performance insights into targeted coaching that drives measurable results.
Requirements
- Bachelor’s degree in relevant field preferred.
- 5 years’ external inside sales experience required, or 1-year internal experience in the Sales department.
- Ability to build collaborative relationships and foster teamwork.
- Willing to expand leadership skills and capabilities.
- Direct knowledge of the inside sales process and ability to translate actions into results.
- Clearly explain details about the company's debt settlement program to current clients.
- Recall details of calls with clients and to record those details accurately in Salesforce.
- De-escalate stressful situations.
- Support and de-escalate vulnerable and sometimes difficult clients.
- Computer competency and ability to work with a computer.
- Prioritize multiple tasks and projects simultaneously.
- Exceptional written and verbal communication skills.
- Punctuality expected, ready to report to work on a consistent basis.
- Attain and maintain high performance expectations on a monthly basis.
- Work in a fast-paced, high-volume setting.
- Use and navigate multiple computer systems with exceptional multi-tasking skills.
- Remain calm and professional during difficult discussions.
- Take constructive feedback.
- Available for full-time position.
Responsibilities
- Manage and develop Sales Agents and Sales Team Leads, providing day-to-day guidance, coaching, and performance oversight to ensure team success
- Deliver consistent, high-quality coaching to sales agents focused on improving key performance metrics, including contact rate, conversion, and overall funnel effectiveness
- Partner with the Regional Manager to execute against regional performance goals and coaching priorities
- Utilize data provided by Regional Managers and Sales Operations to identify performance gaps and tailor coaching strategies accordingly
- Conduct structured call reviews to evaluate agent performance, reinforce best practices, and address skill deficiencies
- Provide clear, actionable feedback with defined next steps and measurable improvement targets
- Track and document coaching sessions, ensuring alignment between feedback, KPIs, and performance outcomes
- Identify recurring performance trends and communicate insights to Regional Managers to inform broader strategy
- Support the implementation of performance improvement initiatives, including targeted coaching plans for underperforming agents
- Reinforce adherence to approved scripting, compliance standards, and call quality expectations
- Collaborate with leadership to ensure coaching efforts align with evolving business needs and campaign priorities
- Act as a resource for agents by providing guidance, clarification, and ongoing skill development support
- Maintain a strong understanding of sales processes, product offerings, and performance expectations
Benefits
- Generous Medical, Dental, and Vision Benefits
- 401(k) with Company Match
- Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
- 12 weeks Paid Parental Leave
- Pre-tax Transit Benefits
- No-Cost Life Insurance Benefits
- Voluntary Benefits Options
- ASPCA Pet Health Insurance Discount
- Wellness Incentive Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
