Scott Dunn Private - Sales Team Manager - New York, NY

Flight Centre•New York, NY

12d•Onsite

About The Position

Are you a high-performing luxury travel seller ready to take the next step into leadership? As a Sales Team Manager, you will play a pivotal role in driving revenue growth, delivering exceptional member experiences, and leading a talented regional sales team. This unique opportunity combines hands-on selling with people leadership, allowing you to coach, motivate, and develop high-performing sales and assistant teams while continuing to contribute directly to business success. Working closely with the Director of Membership Sales, you'll influence trading decisions, product strategy, and continuous improvement initiatives in a dynamic and fast-paced environment.

Requirements

Proven track record of strong sales and service performance within luxury travel
Demonstrated interest in leadership and people development
Ability to coach, mentor, and positively influence team performance
Strong analytical skills with the ability to interpret data and drive action
Commercial awareness and experience operating within margin guidelines
Ability to thrive in a fast-paced, dynamic environment
Excellent communication and interpersonal skills
Strong decision-making, problem-solving, and accountability skills
Ability to motivate, engage, and inspire teams
Collaborative approach and commitment to continuous improvement
Alignment with company values focused on service excellence, learning, collaboration, and accountability

Nice To Haves

Experience selling tailor-made travel and/or destination-specific travel expertise preferred
Previous people management experience preferred but not essential

Responsibilities

Deliver an exceptional member sales journey from initial enquiry through travel and post-travel follow-up
Lead by example through strong personal sales performance and outstanding service delivery
Develop, motivate, and empower a high-performing sales and support team
Provide coaching, mentoring, and constructive feedback through regular performance conversations and one-on-ones
Foster a collaborative, accountable, and results-driven team culture
Communicate clear expectations regarding sales performance, service standards, and operational delivery
Coach team members to maintain healthy pipelines, improve conversion rates, and exceed revenue targets
Promote a sales culture centered on optimism, resilience, and tenacity
Monitor and manage team KPIs, including conversion, gross profit, pipeline health, and service metrics
Identify performance barriers and implement solutions or escalate where appropriate
Maintain exceptional standards of member experience, professionalism, and accuracy
Manage member feedback and complaints, identifying trends and implementing improvements
Oversee assistant team delivery of concierge support, booking administration, documentation, payment collection, and departure confirmations
Ensure compliance with operational processes, systems, and best practices
Manage team resourcing, including holiday planning, rota management, and capacity forecasting
Ensure team members receive timely business updates, product knowledge, and operational information
Collaborate with Destination Managers and Product teams to support preferred supplier strategies and margin optimization
Support commercial initiatives that drive revenue growth, membership acquisition, and performance improvements
Contribute to trading decisions, product development, and broader business strategy
Maintain accurate reporting on sales performance, pipeline health, and member feedback
Coordinate and manage FAM trips, ensuring all guidelines and follow-up requirements are completed
Provide occasional out-of-hours emergency support for members, including weekends and international coverage gaps when required
Undertake additional duties as reasonably required by management
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Benefits

Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually.
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits including, medical, dental, vision, gender affirming care, and fertility care
Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses