Full Time Sales Team Leader - El Paso, TX

Charms, Rings & More•El Paso, TX

1d•Onsite

About The Position

This position will function as a front line member of the Retail Store Leadership Team at our Cielo Vista Mall location in El Paso, TX. The Sales Team Leader assists Store Management with in-store supervision, including directing personnel and providing effective leadership to all associates. The role emphasizes displaying the highest level of customer service in all areas.

Requirements

High school degree or equivalent
Minimum 1-year retail or customer service experience is preferred or equivalent education/experience.
Previous supervisory experience is preferred.
Pass a background check as well as an alcohol, controlled substance, and illegal drug screen that meets Company standards before beginning.

Responsibilities

Greets and assists guests in selection and purchase of merchandise.
Resolves guest issues effectively.
Keeps supervisor informed of product, guest, and/or personnel issues.
Monitors and approves guest’s returns in accordance with retail policies.
Monitors associates guest service levels and provides feedback as needed.
Utilizes GUESTS program when interacting with guests on sales floor or phone and when handling guest owned jewelry.
Prepares and reviews supply order from the JAC warehouse, prepares orders for other items through the applicable purchasing channels.
Performs leadership responsibilities for store opening and closing duties.
Provides leadership and training to associates in all areas of responsibility with emphasis on guest service and sales.
Coordinates regular associate training and/or seasonal associate training.
Delegates assignments to Associates.
Assists in the annual inventory process; ensures the process is conducted in compliance with established processes and guidelines.
Assists in inventory cycle counting, inventory adjustments, shipping and receiving of merchandise, while following company procedures.
Notifies the appropriate retail and corporate when inventory issues are discovered.
Participates and assists in conducting regularly scheduled store meetings.
Implements plans to effectively participate in company special events and/or promotions.
Develops and conducts team building activities.
Monitors product trends and changes in retail and communicates to District Manager.
Be fully trained to operate all service equipment including, but not limited to, polish motor, handheld polisher, PUK weld equipment, pin finisher unit, ultra-sonic unit, small tools and any related chemicals to complete in-store services.
Able to train staff to operate all service area equipment and small tools.
Ensures product care services meet/exceed operational standards.
Performs staging, setup, maintenance and replacement of display items using the visual merchandising guide parameters.
Assists store management in maintaining company standards for overall store presentation.
Processes employee purchases in the absence of Store Manager or Assistant Manager. or Co-Manager.
Ensures company security procedures are used to protect assets.
Reviews/creates employee schedules in the absence of Store Manager or Assistant Manager. or Co-Manager.
Approves store schedules ensuring schedule follows operational, and budgetary guidelines, and ensures customer service levels are met; if needed.
Consistently demonstrates strong written and verbal communication skills; a strong attention to detail and a high degree of organizational skills.
Must be able to multitask in a fast-paced environment.
Observes all safety regulations; participates in all safety training; reports all unsafe conditions to the appropriate company personnel.
Adheres to all company policies including attendance guidelines; Freedom from harassment; and all electronic communication guidelines.
Assume lead role in absence of other leadership team members.
Builds and maintains effective relationships with internal and external stakeholders.
Collaborates with the team, both departmental and with cross functional teams to build positive working relationships and establish a high level of trust and credibility throughout the organization.
Assists in other areas as assigned by supervisor.