Part Time Sales Team Leader - Knoxville, TN

Charms, Rings & More•Knoxville, TN

20h•Onsite

About The Position

This position functions as a front-line member of the Retail Store Leadership Team at our West Town Mall location in Knoxville, TN. The Sales Team Leader assists Store Management with in-store supervision, including directing personnel and providing effective leadership to all associates. The role emphasizes displaying the highest level of customer service in all areas, greeting and assisting guests, resolving guest issues, and maintaining communication with supervisors regarding product, guest, or personnel matters. Responsibilities include monitoring and approving guest returns, overseeing associate guest service levels, preparing supply orders, and performing leadership duties for store opening and closing. The role also involves providing leadership and training to associates, coordinating training sessions, delegating assignments, and assisting with inventory processes, including cycle counting, adjustments, shipping, and receiving. The Sales Team Leader is responsible for notifying appropriate personnel of inventory issues, participating in store meetings, implementing plans for special events and promotions, and developing team-building activities. Additionally, the role requires monitoring product trends, operating and training staff on service equipment, ensuring product care services meet standards, performing visual merchandising tasks, processing employee purchases, and ensuring company security procedures are followed. The position also involves reviewing and creating employee schedules in the absence of management, approving store schedules based on operational and budgetary guidelines, and ensuring customer service levels are met. Strong written and verbal communication, attention to detail, organizational skills, and the ability to multitask in a fast-paced environment are essential. Adherence to safety regulations and all company policies, including attendance and electronic communication guidelines, is required. The ability to competently perform essential duties with or without reasonable accommodation, demonstrate effective customer service, integrity, and teamwork are basic requirements.

Requirements

High school degree or equivalent with a minimum 1-year retail or customer service experience is preferred or equivalent education/experience.
Previous supervisory experience is preferred.
Pass a background check as well as an alcohol, controlled substance, and illegal drug screen that meets Company standards before beginning employment.
Demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group.
Strong written and verbal communication skills.
Strong attention to detail.
High degree of organizational skills.
Must be able to multitask in a fast-paced environment.
Observe all safety regulations; participate in all safety training; report all unsafe conditions to the appropriate company personnel.
Adhere to all company policies including attendance guidelines; Freedom from harassment; and all electronic communication guidelines.

Nice To Haves

High school degree or equivalent with a minimum 1-year retail or customer service experience.
Previous supervisory experience.

Responsibilities

Assists Store Management with in-store supervision including directing personnel.
Provides effective leadership to all associates.
Displays the highest level of customer service in all areas.
Greets and assists guests in selection and purchase of merchandise.
Resolves guest issues effectively.
Keeps supervisor informed of product, guest, and/or personnel issues.
Monitors and approves guest’s returns in accordance with retail policies.
Monitors associates guest service levels; provides feedback as needed.
Utilizes GUESTS program when interacting with guests on sales floor or phone and when handling guest owned jewelry.
Prepare and review supply order from the JAC warehouse, prepare orders for other items through the applicable purchasing channels.
Perform leadership responsibilities for store opening and closing duties.
Provides leadership and training to associates in all areas of responsibility with emphasis on guest service and sales.
Coordinates regular associate training and/or seasonal associate training.
Delegates assignments to Associates.
Assists in the annual inventory process; ensures the process is conducted in compliance with established processes and guidelines.
Assists in inventory cycle counting, inventory adjustments, shipping and receiving of merchandise, while following company procedures.
Notify the appropriate retail and corporate when inventory issues are discovered.
Participates and assists in conducting regularly scheduled store meetings.
Implements plans to effectively participate in company special events and/or promotions.
Develops and conducts team building activities.
Monitors product trends and changes in retail and communicates to District Manager.
Be fully trained to operate all service equipment including, but not limited to, polish motor, handheld polisher, PUK weld equipment, pin finisher unit, ultra-sonic unit, small tools and any related chemicals to complete in-store services.
Able to train staff to operate all service area equipment and small tools.
Ensures product care services meet/exceed operational standards.
Perform staging, setup, maintenance and replacement of display items using the visual merchandising guide parameters.
Assists store management in maintaining company standards for overall store presentation.
Processes employee purchases in the absence of Store Manager or Assistant Manager. or Co-Manager.
Ensures company security procedures are used to protect assets.
Reviews/creates employee schedules in the absence of Store Manager or Assistant Manager. or Co-Manager.
Approves store schedules ensuring schedule follows operational, and budgetary guidelines, and ensures customer service levels are met; if needed.
Observe all safety regulations; participate in all safety training; report all unsafe conditions to the appropriate company personnel.
Adhere to all company policies including attendance guidelines; Freedom from harassment; and all electronic communication guidelines.
Assume lead role in absence of other leadership team members.
Builds and maintains effective relationships with internal and external stakeholders.
Collaborates with the team, both departmental and with cross functional teams to build positive working relationships and establish a high level of trust and credibility throughout the organization.
Assist in other areas as assigned by supervisor.