Sales Team Lead

Deckers•Thornton, CO

4d•Onsite

About The Position

As a Sales Lead, you create personalized shopping experiences for our customers that drive brand loyalty. You understand the importance of modeling our Service Training Program and you greet customers promptly and courteously as they enter the store. You ensure that all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy. You maintain and model a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions including adhering to a dress code. You make yourself personally available to all customers in order to provide exceptional service to both our in-store customers and those who call on the phone. As a Sales Lead, you understand that your role extends beyond the sales floor. You know how to operate the cash register, handle money accurately, check inventory daily and ensure products are stocked and available for customers and merchandise product in accordance with Visual Merchandising standards. You maintain a clean and well-organized back-stock area and employee break area, which includes daily vacuuming, sweeping, and dusting. You practice safety-consciousness and respond to theft in accordance with our policies. As a Sales Lead, you understand that you are an integral part of a team and you promote a positive work environment by recognizing outstanding performance from your team members and maintaining a respectful workplace.

Requirements

Two (2) years of retail store experience preferred.
High School Diploma
Excellent verbal and written communication skills and ability to convey the Deckers Brands Vision and Mission to your team members and customers
Highly motivated team player and self-starter
Excellent team building skills
Ability to multi-task in a fast-paced environment
Flexibility of schedule and hours to meet the needs of the business
Physical ability to stand for extended periods
Proficient in Microsoft Office suite of tools and applications
Valid driver’s license

Responsibilities

Create personalized shopping experiences for customers that drive brand loyalty.
Greet customers promptly and courteously as they enter the store.
Ensure all customer questions are addressed accurately and responded to.
Provide exceptional service from start to finish, including effectively communicating the return policy.
Maintain and model a positive, cheerful attitude with customers and team members.
Promote the store and brand image in all interactions, including adhering to a dress code.
Make yourself personally available to all customers to provide exceptional service.
Operate the cash register and handle money accurately.
Check inventory daily and ensure products are stocked and available for customers.
Merchandise product in accordance with Visual Merchandising standards.
Maintain a clean and well-organized back-stock area and employee break area.
Practice safety-consciousness and respond to theft in accordance with policies.
Promote a positive work environment by recognizing outstanding performance from team members and maintaining a respectful workplace.