Sales Team Lead

Blue Cross Blue Shield of Michigan

6d

About The Position

Responsible for leading a team of individuals that will be responsible for the sales support and issue resolutions for less experienced agent partners in small group. This role will focus on streamlining the account management functions with the objective of maintaining and growing our book of business through strong and effective processes. This role will also be critical in assisting with escalated customer issues in partnership with other cross-functional departments for quick resolution and problem solving. Manage the sales and account retention activities within the assisted territory. Oversee quality and consistency of deliverables on sales related product and service to agent partners. Engage in cross-collaboration and alignment with Southeast and West Michigan small group sales team. Assist in the development and implementation of sales strategies that can be leveraged when working with a large scope of agent partners. Support the ongoing growth of team members with proactive knowledge and skills building. Assist with the resolution of escalated customer issues. Ensure all customer requests are responded to timely and tracked effectively.

Requirements

• High School Graduate or GED equivalent required.
• A minimum of five (5) years of BCBSM/BCN and/or related field experience.
• At least two (2) years of experience in a leadership role.
• Valid Michigan Accident and Health Insurance License required.
• Excellent analytical, presentation, problem resolution, sales, verbal, and written communication skills.
• Well-developed forecasting, organizing, planning, and scheduling skills.
• Proficient in current industry standard PC applications and systems.

Nice To Haves

• Bachelor’s Degree in related field preferred.

Responsibilities

• Lead a team responsible for sales support and issue resolution for agent partners.
• Streamline account management functions to maintain and grow business.
• Assist with escalated customer issues in partnership with cross-functional departments.
• Manage sales and account retention activities.
• Oversee quality and consistency of sales-related deliverables.
• Engage in cross-collaboration with sales teams.
• Assist in the development and implementation of sales strategies.
• Support the growth of team members through knowledge and skills building.
• Ensure timely and effective response and tracking of customer requests.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED