Sales Team Lead / NC

Keystone Custom Homes•Charlotte, NC

48d•Onsite

About The Position

The Sales Team Leader (Lead NHA) is a senior sales professional responsible for delivering exceptional homebuying experiences while serving as a mentor, resource, and role model for New Home Advisors within the community or region. While the Lead NHA carries an active personal sales role, they are also entrusted with supporting the development, onboarding, and day‑to‑day success of other NHAs, reinforcing best practices, and promoting consistency in the customer experience. This role acts as a first‑line peer leader and trusted advisor within the sales team. Success in this role requires strong sales performance, leadership through influence, excellent communication, and a collaborative mindset.

Requirements

Proven success in new home sales, real estate sales, or a related sales leadership role
Strong leadership, coaching, and team development skills, including the ability to influence and support peers without direct authority
Excellent communication, negotiation, and customer service abilities
Ability to analyze sales metrics and implement performance improvement strategies
Experience managing customer concerns and resolving complex issues
Proficiency with CRM systems, sales reporting tools, and Microsoft Office applications
Ability to work evenings, weekends, and community events as required
Excellent communication and interpersonal skills with an ability to maintain relationships
A competitive need to be the best and accomplish your goals.
Optimism, energy, and a positive outlook focused on growth.
A strong work ethic and a polished/professional demeanor
Proficient with Microsoft Office, including Word, Excel, and Outlook
Ability to multi-task and work well under pressure
Willingness to trade weekends for amazing earning potential

Nice To Haves

Keystone will help you get your Builder Owner License if you don't have a real estate license.

Responsibilities

Learn and master the Keystone Custom Homes sales process and CRM system
Be responsible for a designated KCH Neighborhood and achieving the sales goals set within while maintaining a leadership role within the team
Lead and coach NHAs through weekly lead conversion meetings, performance reviews, Gong evaluations, and ongoing accountability to drive sales results
Support the onboarding and day-to-day development of NHAs, reinforcing product knowledge, systems usage, and customer experience standards
Facilitate sales training and bi-weekly team meetings focused on the Keystone sales process, customer experience, and professional development
Lead by example through professional conduct, ethical sales practices, and consistent personal sales performance
Work with Buyers on any complex sales-related issues
Oversee all Neighborhood sales operations, including homesite releases, premium pricing, site plan management, and preparation for new community launches and presale events
Conduct regular model home visits to ensure compliance with company standards and operational expectations
Partner with lenders, construction, design, conveyance, land, and operations teams to ensure customers progress efficiently through financing, selections, construction, and closing
Monitor local market conditions through competitor analysis, CMAs, and land opportunity evaluations to support strategic growth
Support and expand On Your Lot (OYL) sales initiatives and lot improvement processes within the division