Sales Support (Part-Time)

Rag & Bone•Los Angeles, CA

9d•$18 - $20•Onsite

About The Position

rag & bone was founded in New York in 2002 with a commitment to uncompromising ideals, creating original and timeless products. The company fosters a collaborative workspace that supports talent, creativity, and forward-thinking, emphasizing community and inclusivity. The Sales Support Associate role is designed to support both back-of-house and front-of-house operational functions, ensuring efficient product flow and a best-in-class customer service experience.

Requirements

Prior work experience in a retail stock, logistics, and/or customer service.
Be original and authentic.
Innovate and solve problems.
Work together and get results.
Be disciplined and competitive.
The Sales Support role is part-time and requires 24-30 hours per week.
A minimum of 3-day availability must be provided.

Responsibilities

Support back of house functions including unpacking/packing shipments, organizing the stock room, answering phones, and understanding/executing operational policies/procedures.
Flex between greeter, runner, cashier, and phone answering roles in the front of house.
Support an efficient product flow and a best-in-class customer service experience.
Partner with Operations Supervisor and Store Management to ensure positive brand representation through product, store maintenance, and customer service.
Assist with inventory and stock management, including ensuring maximization of storage and capacity.
Assist with the investigation and rectification of inventory discrepancies.
Contribute to low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints.
Work with the sales team to provide exemplary customer service, assisting with POS, customer repairs, dry-cleaning, and alterations processes.
Have a proper understanding of BOH/FOH IT systems, including POS transactions.
Meet store and metric goals.
Ensure brand mission is brought to life and introduced to everyone that walks into the store.
Provide assistance to the Visual Merchandising team on floor sets, window changes, and other projects as needed.
Maintain knowledge and understanding of all policies and procedures.
Consistently act within the core values of rag & bone.
Identify opportunities to support the team in delivering best-in-class customer service.
Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere.