SALES SUPPORT (ANDERSEN WINDOWS & DOORS)

Builders General Supply Co • Long Branch, NJ

5h • $18 - $26 • Onsite

About The Position

This position is responsible for providing support to the Andersen Department Manager and outside sales representatives, as well as building contractors, architects, homeowners, prospects, etc. The role involves handling customer inquiries, orders, order entry, pricing, scheduling, delivery dates, and responding to customer questions and complaints regarding Andersen windows and doors.

Requirements

• Excellent communication skills are required.
• Understanding of blueprints/window take-offs.
• Excellent record-keeping and computer skills are essential.
• Demonstrated attention to detail.
• Must have good interpersonal skills to deal with customers and collaborate with outside sales and other departments.
• Excellent customer service skills to deal politely and effectively with customer inquiries or complaints.

Nice To Haves

• Previous Andersen windows and doors experience strongly desired.
• 3-5 years of experience with sales, sales support or customer service preferred.
• Experience using Andersen windows and doors system application desired.

Responsibilities

• Contact customers to arrange appointments at the Long Branch showroom or to update them on the status of an order or a delivery.
• Preparation and review of window quotes/proposals.
• Provide outside sales representatives with details of customers’ orders and requests for Andersen windows and doors quotations and make them aware of any problems likely to affect customer relationships.
• Handle incoming orders from outside sales representatives.
• Enter details of the order on BGS’ computer system and check that it includes the correct price, discount level, product requirements, etc.
• Check stock availability or production schedules and forward the order details to production and distribution departments.
• Send an acknowledgment to the customer and outside sales representative and email or call with updates on order fulfillment and delivery.
• Create and maintain customer records, updating details when contacts change or when customers request quotations or place orders.
• Log any customer problems or complaints on the record so that outside sales representatives and managers have a complete picture of the customers’ interactions with BGS.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed