Sales Support

Fonroche Lighting America•Boise, ID

7d•$55,000 - $60,000•Onsite

About The Position

As Sales Support, you will serve as the operational and communication hub for a specific sales territory. You’ll coordinate directly with Territory Sales Managers, customers, municipalities, and internal teams to keep projects moving efficiently. This includes managing Salesforce data, scheduling meetings, supporting bids, sending outreach and follow-ups, and ensuring the sales process stays organized and on track. This role is ideal for someone who is organized, proactive, service-oriented, and comfortable interacting with both internal stakeholders and external customers.

Requirements

Experience in sales support, customer support, project coordination, or administrative roles preferred.
Strong communication skills and comfort interacting with customers professionally by phone and email.
Excellent organizational skills - you enjoy managing details and keeping multiple tasks on track.
Familiarity with Salesforce or other CRM systems (or willingness to learn quickly).
Ability to support multiple reps in a busy, fast-moving environment.
Proficiency in Microsoft Teams, Outlook, Excel, and shared file systems.
A proactive, problem-solving mindset - you anticipate needs and address issues before they cause delays.
On-Site Requirement: This role is based in Boise, ID for collaboration and team synergy.

Responsibilities

Communicate directly with customers, municipalities, and partners to gather information, follow up on open items, or confirm project details.
Send outreach emails or messages to engage city contacts and help set up meetings for Territory Sales Managers.
Schedule demos, site visits, Teams calls, and customer meetings for assigned reps.
Manage calendars, coordinate logistics, and help reps stay organized.
Assist with event coordination—lunch-and-learns, local conferences, and municipal meetings.
Send follow-ups, confirmations, reminders, and meeting notes.
Enter and update accounts, contacts, project information, and opportunities in Salesforce with accuracy and consistency.
Review new opportunities to ensure complete details—maps, geographic data, project notes—are entered before moving to the next step.
Maintain data integrity by identifying duplicates, correcting errors, and filling missing fields.
Create reports and dashboards used for territory forecasting and weekly sales meetings.
Work closely with Sales Enablement on bids, submissions, proposal documents, and compliance forms.
Coordinate with Application Design to provide accurate geographic inputs, maps, photos, and project specifics for solar studies.
Communicate with Production and Supply Chain regarding timelines, inventory, ETA updates, and larger basket orders.
Serve as the central connector between sales, design, production, and operations so projects stay on track.
Maintain organized documentation, customer files, templates, and shared resources.
Prepare background research, project notes, and meeting recaps for upcoming calls.
Support onboarding for new representatives by helping them with schedules, systems, and territory-specific resources.
Assist with formatting proposals, uploading documents, and managing day-to-day administrative tasks.

Benefits

Competitive Base Salary: $55,000 – $60,000
Great Team Culture: We believe in collaboration, transparency, and celebrating wins together.
Comprehensive Benefits Package: Includes Medical, Dental, and Vision.
Generous PTO Policy: Because recharging matters.
Career Growth Opportunities: We're expanding and invest in internal talent.
Meaningful Impact: Help support sustainable, solar-powered lighting projects across the country.

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