Sales Support

National Food Group•Novi, MI

5d•Onsite

About The Position

Sales Support Responsible for providing administrative and order support to assigned sales representative Objective: Provide operational support to the sales team on all orders from input to delivery Order Entry Responsible for Daily order entry Verify that pricing is correct Verify that customer information is correct Double check all orders for accuracy Shipping information Billing information Contact information Order revision when necessary Send order confirmations on behalf of sales rep Resolve shorts/substitution/delays with purchasing/logistics/warehouse Works with NFG purchasing team when necessary Organize received orders and/or process transfer orders for drayage/special order programs Reports back to team daily on status of new orders Logistics Ensures satisfactory delivery of all orders Tracks each order from entry to delivery Maintains ship dates/open orders when necessary. Manages all open/hold/in progress sales orders. Works with NFG logistics team to ensure deliveries are received successfully Works to ensure customer delivery expectations are met Assist sales representative with solving delivery issues in a timely manner Reports back to team daily on status of orders and deliveries Accounting Responsible for communicating and resolving account issues with sales reps Provide accounting with a solution for credit issues, returns and credit memos Responsible for overall RMA submission and providing documentation RMA/Complaint Resolution Manage the RMA submissions and complaint resolution Work with NFG team to resolve accounting/credit issues, returns, credit memos etc. Communicate issues that need to be escalated to sales rep and/or RS Reports back to the team daily on current RMA’s and resolutions Other Duties Print POS, PFS and Buy American and other documents when requested Attend all team meetings Attend product cuttings Other projects as requested

Requirements

High School Diploma or equivalent

Nice To Haves

College degree preferred
Sales experience preferred, but not required

Responsibilities

Provide administrative and order support to assigned sales representative
Daily order entry
Verify that pricing is correct
Verify that customer information is correct
Double check all orders for accuracy
Send order confirmations on behalf of sales rep
Resolve shorts/substitution/delays with purchasing/logistics/warehouse
Organize received orders and/or process transfer orders for drayage/special order programs
Report back to team daily on status of new orders
Ensures satisfactory delivery of all orders
Tracks each order from entry to delivery
Maintains ship dates/open orders when necessary.
Manages all open/hold/in progress sales orders.
Works with NFG logistics team to ensure deliveries are received successfully
Works to ensure customer delivery expectations are met
Assist sales representative with solving delivery issues in a timely manner
Reports back to team daily on status of orders and deliveries
Responsible for communicating and resolving account issues with sales reps
Provide accounting with a solution for credit issues, returns and credit memos
Responsible for overall RMA submission and providing documentation
Manage the RMA submissions and complaint resolution
Work with NFG team to resolve accounting/credit issues, returns, credit memos etc.
Communicate issues that need to be escalated to sales rep and/or RS
Reports back to the team daily on current RMA’s and resolutions
Print POS, PFS and Buy American and other documents when requested
Attend all team meetings
Attend product cuttings
Other projects as requested