Sales Support

Ennis Building Center • Billings, MT

6d • Onsite

About The Position

Support Outside Sales members by managing the sales process, preparing, and coordinating all quotes and sales orders to provide an exceptional customer experience. This position will be performed onsite at our store. Remote work is not available for this role.

Requirements

• Minimum education of High School or equivalent.
• A minimum of three years of professional experience in customer service and order entry, ideally gained in a high-volume, fast-paced setting.
• Must be able to work as a team and communicate effectively.
• Proven ability to multitask effectively and manage a large volume of detailed work while consistently producing accurate results.
• Must have knowledge of blueprint reading.
• Proficient with Microsoft Office tools and Point of Sale Programs.

Nice To Haves

• Basic understanding of construction methods.

Responsibilities

• Provide direct support to the sales reps in providing exceptional customer service to dedicated accounts.
• Prepare and process all quotes, purchase orders, tickets, changes, etc. while following Quote Management Guidelines.
• Build and maintain strong relationships with existing customers, ensuring their needs are met and concerns are addressed promptly.
• Verify product cost with Vendors on all special-order products.
• Process Purchase Orders for special-order products and verify product receipt at store level.
• Track incoming orders and schedule job site deliveries or coordinate in-store pickup.
• Communicate effectively with customers and internal team members.
• Maintain current customer base and increase wallet share.
• Assist with customer challenges, such as credits, returns, exchanges, and service problems.
• Keep track of customers and their current projects.
• Assist salesperson with opening of new job accounts and closing finished jobs.
• Working knowledge of all products we can supply to customers.
• Working knowledge of how to read blueprints.
• Basic understanding of construction methods.
• May perform other duties as assigned.

Benefits

• Affordable health and dental insurance via a national network.
• HSA employer contributions.
• Employer paid vision insurance.
• Employer paid life insurance.
• Excellent paid time off, including your birthday!
• 401k options.
• Strong commitment to training, professional development and career advancement.
• Product discounts.
• Tons of other incentives, reward & recognition opportunities, and voluntary benefits!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED