Sales Support

Power & Tel•Collierville, TN

12d

About The Position

This is an entry-level position focused on supporting Account Managers with customer needs. The role involves managing customer orders, quotes, and delivery exceptions, as well as processing customer support cases and preparing various requests for internal departments. Proactive communication with suppliers and internal teams is crucial for resolving discrepancies and ensuring accurate information. The position also contributes to identifying process improvements.

Requirements

Microsoft Excel & Word
General Computer Skills
Organizational skills
Problem-Solving Skills
Mathematical aptitude
Attention to Detail
Good Communication Skills
Works well independently & in group environments.

Responsibilities

Supports Account Managers with customer needs.
Enters customer orders and quotes, as needed.
Works OTD (On Time Delivery) Exceptions assigned to Sales Support.
Works Open Order Reports, internal and/or external, as needed.
Processes Customer Support cases.
Prepares and assigns cases to quality for corrective action and/or analysis.
Prepares and submits Rebate Set-Up Requests.
Prepares and submits Item Set-Up Requests.
Works with AR to reconcile outstanding invoices, as appropriate for select accounts.
Proactively communicates with suppliers to obtain the most accurate and up-to-date ship dates and tracking information.
Reviews supplier acknowledgements to ensure accuracy of pricing, quantities, shipping locations, and items ordered.
Coordinates with suppliers, purchasing and accounting departments to help resolve invoice or shipment discrepancies which includes creating and assigning expedite cases to quality for appropriate corrective action and/or analysis, when necessary.
Assists in identifying process improvements that may increase efficiency or improve customer satisfaction.
Other tasks as assigned.