Sales Support

Watts Water•Menomonee Falls, WI

1d•Hybrid

About The Position

We’re Watts. Together, we’re reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource. What we do: For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead. This highly motivated individual, as part of the Sales Support Group, will be responsible for driving revenue growth by managing customer inquiries, preparing accurate quotes, and supporting sales efforts. This role requires a strong technical understanding of product specifications, the ability to interpret drawings and cross-functional collaboration to deliver competitive pricing and product solutions. The Sales Support Representative will develop and maintain an active sales pipeline, generating new business leads through proactive outreach and relationship management. This position reports to the Director of Customer Service with a dotted line to Sales VP. This role will come up to speed onsite, then transition to hybrid; it is based in Menomonee Falls, WI.

Requirements

Associate degree in Sales/Business or equivalent related experience
5+ years of applicable career experience (ie: Inside Sales)
Ability to read bid specifications and blueprints
Technical knowledge, installation experience or engineering skills
Strong computer skills, including Microsoft Office Suite
CRM experience
Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.
Must successfully establish employment eligibility and satisfactorily complete background checks and required pre-employment drug testing as a condition of employment.

Nice To Haves

Bachelor’s degree in Sales/Business or related field.
Manufacturing / building materials industry experience.
CRM/Salesforce, Epicor, and Quotable experience preferred.
2+ years in lead generation.
General Applicable Company Competencies Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
Punctuality and dependability.
Ability to be flexible and adapt to changing work priorities and stressful conditions.
Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
Maintain productive and collaborative relationships with other Watts employees.
Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Responsibilities

Prepare and deliver accurate and timely customer quotations.
Review and interpret customer specifications and drawings to ensure proposed products meet technical and commercial requirements.
Collaborate with Product Management and other internal teams to determine appropriate product discounts, pricing strategies, and configurations.
Maintain and manage the sales pipeline using BI/CRM tools to track opportunities, follow up on leads, and ensure timely progression through the sales cycle.
Conduct lead generation activities at the direction of the Sales team
Support the field sales team by providing product information, technical assistance and quoting support.
Build and maintain strong customer relationships to promote repeat business and customer satisfaction
Monitor market trends and customer feedback to identify opportunities for growth or improvement
Assume responsibility for other projects and duties as assigned by Director of Customer Service or Company management.
Responsibility directly tied to Watts Value (Integrity, Accountability, Continuous Improvement, Transparency)
Travel when needed to job sites, trade shows and other events. (10%)