Sales Support

Flexpak Inc•Aurora, CO

11d•$26 - $32

About The Position

Sales Support is responsible for providing support to the sales team and customers during the sales process. They help customers resolve sales-related issues in a timely manner, providing real-time support. They serve as a liaison between the company and its customers by completing clerical and administrative duties for the sales team, entering sales orders, answering customers' questions, providing quotes, assisting other departments as needed, and informing customers of their order status. Sales Support also performs several responsibilities related to engaging new and existing clients, with the goal of generating sales and retaining customers. Flexpak as a company strives to provide a service to our customers that is above and beyond. Our customers “Expect Extraordinary” and it is the goal of Sales Support to ensure that happens.

Requirements

Knowledge of ERP system and products.
Accurate and timely sales order entry.
Ability to assist with customer needs and questions.
Ability to foster a collaborative relationship with sales consultants.
Ability to follow up on and manage back orders and open orders.
Ability to provide thorough follow-up to customer interactions, ensuring customer satisfaction.
Ability to maintain customer accounts and update with new account information.
Ability to respond with a high sense of urgency to customer inquiries, product and service questions, and customer complaints.
Ability to resolve customer complaints in a friendly and timely manner.
Ability to enter customers' orders immediately with accuracy and attention to detail.
Ability to work with the sales team to stay up to date on pricing, and customer needs, and communicate potential challenges.
Ability to work closely with all departments to ensure all deliveries are completed per the customers’ requests and/or deadlines.
Ability to work with the sales team to support their growth and success.
Ability to work with other departments to resolve customer concerns and follow up as needed.
Ability to monitor customer owned and customer specific product inventories and alert purchasing and/or production to concerns or discrepancies as needed.
Ability to provide product quotes to customers.

Responsibilities

Be knowledgeable about the ERP system and products.
Enter sales order accurately and in a timely manner.
Assist with customer’s needs and questions.
Foster a collaborative relationship with assigned sales consultants.
Follow up on and manage back orders and open orders.
Provide thorough follow-up to customer interactions, ensuring customer satisfaction.
Maintain customer accounts and update with new account information as needed.
Respond with a high sense of urgency to customer inquiries, product and service questions, and customer complaints.
Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction.
Enter customers' orders immediately with accuracy and attention to detail.
Work with the sales team to stay up to date on pricing, and customer needs, and communicate potential challenges.
Work closely with all departments to ensure all deliveries are completed per the customers’ requests and/or deadlines.
Work with the sales team to support their growth and success.
Work with other departments to resolve customer concerns and follow up as needed.
Monitor customer owned and customer specific product inventories and alert purchasing and/or production to concerns or discrepancies as needed.
Provide product quotes to customers.