Sales Support Supervisor

Quirch Foods • Atlanta, GA

13d

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Requirements

• Bachelor’s degree in Business Administration, Sales, or a related field.
• Minimum of 3-5 years of experience in sales support or a related role, with at least 2 years in a supervisory position.
• Proficiency in sales support software, CRM systems, and Microsoft Office Suite.
• Excellent verbal and written communication skills, with the ability to interact effectively with customers and team members.
• Strong organizational and multitasking abilities to manage various aspects of sales support operations.
• Proven problem-solving skills to address and resolve customer issues and operational challenges.
• Demonstrated leadership and team management skills, with the ability to motivate and develop team members.
• Strong attention to detail to ensure accuracy in order processing and documentation.

Responsibilities

• Supervise and mentor a team of sales support specialists, providing guidance, training, and performance feedback.
• Oversee the order processing system, ensuring accuracy and timely fulfillment of customer orders.
• Assist with customer inquiries, resolve issues, and ensure a high level of customer satisfaction.
• Coordinate with sales representatives to ensure seamless communication and support throughout the sales process.
• Maintain accurate records of sales activities, customer interactions, and order details.
• Identify and implement process improvements to enhance the efficiency and effectiveness of the sales support function.
• Prepare and present reports on sales support activities, order status, and customer feedback to senior management.
• Assist with inventory management, including tracking stock levels and coordinating with the warehouse team.
• Ensure compliance with company policies, procedures, and industry regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level