Sales Support Supervisor
About The Position
Join us as we empower the world to work out, creating healthier lives together. We are seeking a detail-oriented and people-focused Sales Support Supervisor to lead our Sales Support team and help drive operational excellence across the sales organization. This role is ideal for a high-performing sales support, customer operations, or revenue operations professional ready to grow their leadership responsibilities while remaining hands-on in day-to-day operations. As a key member of Revenue Operations, you will partner closely with Sales, Finance, Operations, Marketing, IT, and Legal to improve processes, support efficient deal execution, and deliver a best-in-class customer experience. You will directly lead a team of 12 employees (8 Sales Support Specialists, 3 Key Account Support Specialists, and 1 CPQ Analyst), fostering accountability, collaboration, and continuous development. Who Will Be Successful in This Role? A sales support or operations professional looking to take the next step in their leadership career. A player-coach who enjoys developing others while staying close to the work. A collaborative problem solver who thrives in a fast-paced, customer-focused environment. Someone who values accuracy, accountability, and continuous improvement. Hybrid schedule: Monday & Friday remote; Tuesday–Thursday in-office at our Rosemont, IL office.
Requirements
- 5+ years of experience in sales support, customer operations, revenue operations, quoting, order management, or a related B2B environment.
- Demonstrated leadership experience through supervision, mentoring, training, project leadership, or cross-functional ownership.
- Experience with CRM, quoting, proposal, or CPQ platforms; Salesforce experience preferred.
- Strong communication, organizational, analytical, and problem-solving skills.
- Proven ability to build relationships, influence stakeholders, and drive process improvements.
- Bachelor's degree or equivalent experience preferred.
Responsibilities
- Lead, coach, and develop a team of Sales Support, Key Account Support, and CPQ professionals.
- Drive performance, accountability, employee development, and ongoing coaching through regular feedback and 1-on-1s.
- Support hiring, onboarding, and training initiatives that build team capability and sales support expertise.
- Oversee quote preparation and review, serving as the escalation point and final reviewer for complex quoting, pricing, and policy compliance matters.
- Manage and enhance sales support processes, reporting, and tools, including Salesforce, Qvidian, and CPQ platforms.
- Monitor key operational metrics, service levels, and workflow efficiency while driving continuous process improvements.
- Partner with Sales, Finance, Operations, Marketing, IT, and Legal to support efficient deal execution and resolve operational challenges.
- Lead onboarding and training initiatives while driving adoption of sales support processes, tools, and best practices.
Benefits
- a 401(k) savings plan with 4% employer match
- medical, dental and vision insurance
- parental, medical and military leaves of absence
- paid time off, including 12 paid holidays throughout the calendar year
- paid vacation days beginning at 13 days annually
- paid sick leave as provided under state and local paid sick leave laws
- company paid short-term disability and optional long-term disability
- health savings account
- health care and dependent care reimbursement accounts
- employee and dependent life insurance and supplemental life and AD&D insurance
- hospital indemnity
- identity protection
- legal services
- adoption assistance
- tuition assistance
- commuter benefits
- employee discounts
- an employee assistance program that includes free counseling sessions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
