Sales Support Specialist

Master Electronics•Redmond, WA

1d•Onsite

About The Position

To be a family that uses our collective superpowers to do significant good. As a Sales Support Specialist, you’ll be right in the middle of the action, helping our Sales and Product teams keep customers happy and business moving. One moment you may be checking on an order, and the next you’re reviewing inventory, updating forecasts, or helping track down an answer for a customer. If you love staying organized, jumping in to help, and being the person who keeps all the moving pieces connected, you’ll fit right in.

Requirements

Strong written and verbal communication skills, with the ability to create professional emails and customer-facing documents.
Ability to remain organized and responsive in time-sensitive situations or when priorities shift
Strong interpersonal skills and the ability to collaborate effectively across teams, roles, and leadership levels
Effective time management and prioritization skills, with consistent follow-through on commitments

Responsibilities

Build strong customer relationships by responding to questions, resolving concerns, and providing timely, professional support
Collaborate with Sales, Product Management, suppliers, and manufacturing partners to advocate for customer needs and support successful order outcomes
Maintain accurate sales, order, purchasing, vendor, and customer data to keep internal systems and business processes running smoothly
Monitor customer forecasts and order activity to identify when purchase orders should be released, rescheduled, expedited, or canceled
Use attention to detail and sound judgment to help balance customer expectations, inventory availability, and operational needs
Track and manage Master Electronics -owned inventory at customer locations to ensure products are accurately accounted for and available when needed
Communicate order updates, risks, and next steps clearly so customers and internal partners can make informed decisions
Take ownership of follow-up and problem-solving to help keep orders moving and deliver a reliable customer experience