Sales Support Specialist

Amcor

20d

About The Position

This role is focused on performing transactional activities supporting customer service, sales operations, and finance to ensure proper systems recording of customer returns, new items set-up, sample requests, and quoting new items. This role will work alongside with the Customer Care Specialist to ensure flawless communication to the customers. The Sales Support Specialist may also be responsible for managing small to mid-tier accounts and servicing of those customers orders on-time and in-full.

Requirements

Bachelor’s Degree or Associate’s Degree Preferred in Management, Sales, Marketing, or Supply Chain
1-2 years’ experience in customer service in a fast moving consumer or manufacturing environment
Proficiency in gathering, analyzing and interpreting data.
Proficient in Microsoft Excel and related Office applications
Effectively communicate with customers, both external and internal
Excellent communication skills-verbal and written
Independent in working effectively with little supervision
Self-starting
Excellent attention to details
Comfortable working on repetitive tasks

Nice To Haves

Strongly preferred 1-2 years’ experience working with ERP, Portals, and other Data Encoding and Interchange software

Responsibilities

Order Entry-Ensures customer order is encoded (Automatic or Manual) accurately and on-time. Evaluates order quantity versus set minimum requirements.
Customer Incident Tracking – With the use of TICS (Tracking Incident Complaint System), process customer complaints such as invoice disputes, short deliveries, and/or returns to ensure timely and proper resolution for the customer.
New Item Creation – Facilitates creation of new finished goods item. This role also coordinates with the cross-functional team members for a timely completion of master data. Completion of this process would ensure the item would flow through the system from customer order entry to final invoice.
Sample Requests – Based on quantity and product line, enter request through applicable channel, Sample Lab or Plant. This role ensures timely production and shipment of samples to the requestor.
Quoting – Determine if request is eligible for quoting (not previously quoted to another supplier) and quantity meets MOQ (minimum order requirement). Through Quote App, enter all product details, annual volume, bapplicable fees, MOQs, and any additional tooling required for accurate pricing levels.
Regulatory, Specs, and Drawing Requests: Determine appropriate regulatory, specs, and drawings to retrieve and/or submit as requested by the customer.
ITrade – When required, maintains and troubleshoots EDI (Electronic data interchange) connectivity with customers within the order to cash process. Working to minimize repeatable errors by working with customer care and other areas as needed.
Customer Portal Maintenance – When required, this role is the point of contact for assigned external customer and third party online portals to provide accurate and up to date information to customers related to product inquires, returns, credits, and general inquiries.
Global Data Synchronization Network – When required, works closely with product line management, marketing, sales, and customer care to maintain Global Data Synchronization Network (GDSN) item attributes through OneWorldSync Portal. Perform new item upload and maintenance of existing items in the OneWorldSync Portal to meet GDSN requirements as outlined by existing and potential customers.
Order Acknowledgement
Order Status Communication
Demand Management and Control
Order Fulfillment Process Improvement and Service Risks Mitigation

Benefits

Medical, dental and vision plans
Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
Company-paid holidays starting at 8 days per year and may vary by location
Wellbeing program & Employee Assistance Program
Health Savings Account/Flexible Spending Account
Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
Paid Parental Leave
Retirement Savings Plan with company match
Tuition Reimbursement (dependent upon approval)
Discretionary annual bonus program (initial eligibility dependent upon hire date)