Sales Support Specialist
About The Position
The Sales Support Specialist works with Account Managers, while executing business strategies. They also maintain a great relationship with our Manufacturers, Kroger team members, Account Managers, and co-workers. As we continue to grow, our Support department is looking to add a Sales Support expert to the team. This person will play a critical role in supporting Account Managers and ensuring seamless execution of sales activities. This position serves as a support partner between manufacturers, account managers, and internal teams to drive accuracy, efficiency, and timely completion of sales-related processes.
Requirements
- Advance level of Microsoft Office, Word, and Excel
- Software programs relating to the department
- Utilizes an elevated level of customer service for each person that this position meets
- Must be able to manage multiple Interruptions and adjust priorities accordingly
- Excellent organizational skills to organize workload, set priorities, and meet deadlines
- Attention to detail
- Able to work independently with minimal supervision
- Ability to maintain a positive working relationship with co-workers, manufacturers, and Kroger team members.
- Ability to work well under pressure
- Organized and detail oriented
- Strong attention to detail
- clear communication
- the ability to work in a fast-paced, deadline-driven environment
Nice To Haves
- You have previous experience in CPG
- You have previous experience working with grocery retailers
- Prior experience with a broker/manufacturer a plus
Responsibilities
- Supports and represents the Key Account Managers
- Coordinates key business strategies for each of their Manufacturers
- Provides excellent customer service: Returns e-mails promptly, escalates issues immediately to the correct person, communicates with the Key Account Manager on Manufacturer needs and coordination, takes initiative on to achieve results.
- Always corresponds in a positive and professional manner
- Must demonstrate good problem-solving ability and initiative in finding workable solutions to complex problems affecting multiple users of shared data.
- Identifies when issues need to be escalated to the Key Account Manager
- Assist the Key Account Managers with manufacturer proprietary sales planners and tracking systems requirements
- Assist Key Account Manager in preparing for sales meetings, customer appointments and manufacturer meetings
- Accurately administers Promotional Planning, taking exceptional care to meet industry deadlines
- Verifies correct cost with manufacturer, submits all price change forms to Kroger, and submits EDI price changes when needed through GenWeb
- Communicates all order changes between the manufacturer and Kroger, i.e., date changes, quantity adjustments, pricing errors, and promotion discrepancies
- managing contract entry
- coordinate new item submissions
- handle order and deduction issues
- process price changes
- assist with trade planning systems
Benefits
- 16 days of PTO
- 11 paid company holidays per year
- 2 paid volunteer days per year
- Bonus eligible
- 3 months fully paid parental leave (regardless of gender)
- Medical, dental, and vision
- Paid company life insurance
- 401k with company match
- Summer hours (half day Fridays from Memorial Day thru Labor Day)
- Work from home flexibility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
