Sales Support Specialist

The Dixon Group•Chestertown, MD

3d•$20 - $24•Onsite

About The Position

The Dixon Group is seeking a Sales Support Specialist to join our team in Chestertown, MD! As a Sales Support Specialist, you will be a pivotal member of a regional sales team and will work closely with the Regional Sales Manager. You will assist a regional sales team in several different ways, make outbound calls to customers, participate in regional calls and meetings, assist in training coordination, product initiatives, and new product launches. Understanding sales processes, developing product knowledge, and navigating the Dixon CRM program will be required to fulfill these duties. The Dixon Group is a global, family-owned manufacturing company with a history of over 100 years of operation in the U.S.A. Based in Chestertown, Maryland, with distribution centers located worldwide. The company has a diverse workforce and a strong values-based culture. As an innovator in the hose coupling industry, our mission is to provide real solutions for our customers while fostering a supportive and collaborative work environment. At The Dixon Group, we value the contributions of our Military Veterans and proudly employ our nation’s heroes. Veterans are strongly encouraged to apply.

Requirements

High school diploma or equivalent required; Bachelors degree preferred.
Minimum 1-2 years in customer service, sales roles, and/or data analysis
Outgoing team player with a positive attitude
Strong sense of professionalism and work ethic
Excellent written and verbal communication skills
Ability to establish and build relationships with customers
Excellent time management skills
Strong attention to detail
Self-starter, highly motivated
Proficient with Microsoft Office, Salesforce or similar CRM experience a plus

Nice To Haves

3-5 of Industrial Sales experience preferred.

Responsibilities

Act as a primary contact and make outbound sales calls to customers to promote products and services.
Research and identify sales and product trends and provide analysis to the team.
Coordinate and track growth programs for key distributors.
Track and facilitate quarterly follow-up with distributor agreements, proposals, and strategic business initiatives with key customers.
Assist with product presentations and training initiatives.
Take responsibility for special projects, research, and assignments as needed.
Utilize Dixon’s CRM program to record and communicate customer interactions.
Provide exceptional, proactive customer service and communication.
Support customers and divisions on quote preparation and order fulfillment.