Sales Support Specialist – Retail (Mechanicsville, VA)

Ulrich Lifestyle Structures, LLC

4d • Onsite

About The Position

Ulrich Lifestyle Structures is hiring a Sales Support Specialist for their Design Center. Customers visit to design and purchase backyard structures like sheds, workshops, and man caves. This role involves responding to inquiries from phone, website, and social media, greeting walk-in customers, and qualifying leads before connecting them with Designers. The position primarily works with inbound leads generated through online marketing, social media, and showroom traffic, rather than cold calling.

Requirements

• Sales or customer-facing experience preferred (retail, inside sales, or service environments)
• Strong communication and relationship-building skills
• Ability to guide conversations and identify customer needs
• Comfortable using computers, CRM systems, and Google Workspace
• Self-motivated with a positive attitude and strong work ethic
• Interest in helping customers bring their backyard projects to life

Nice To Haves

• Retail sales
• Wireless or electronics sales
• Furniture or appliance sales
• Home improvement sales
• Customer service roles with sales goals

Responsibilities

• Respond to customer inquiries from phone, website, and social media
• Greet walk-in customers at the Design Center
• Ask questions to understand the customer's project, timeline, and goals
• Present Ulrich's products and help customers explore their options
• Enter customer information and notes into our CRM
• Schedule appointments with Designers for detailed project consultations
• Follow up with interested customers and missed appointments
• Maintain a clean and welcoming showroom environment

Benefits

• Base Salary: $31,200 – $41,600 depending on experience
• Performance-Based Bonus Opportunities
• High performers who consistently convert leads and schedule qualified appointments can earn toward the top of the range.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed