Sales Support Specialist

Shurtape Technologies • North Brunswick Township, NJ

9d • $52,000 - $56,000 • Onsite

About The Position

The Sales Support Specialist serves as the operational core of the Pro Tapes sales team, owning the end-to-end sample fulfillment process, driving data-informed lead development, and partnering with leadership on cost and margin initiatives. This role bridges sales, marketing, and operations; translating customer intelligence and transactional data into actionable insights that improve targeting, conversion, and profitability.

Requirements

• Strong data analysis and reporting capabilities.
• Hands-on experience with CRM systems (e.g., Salesforce, HubSpot) and MS Office Suite, particularly Advanced Excel.
• Exceptional written and verbal communication, strong organizational skills, and the ability to multitask in a fast-paced environment.
• Ability to coordinate across departments and communicate customer needs clearly.
• Strong troubleshooting and issue escalation skills.

Nice To Haves

• Associate’s or Bachelor’s degree in business or marketing is preferred.

Responsibilities

• Own the full sample request lifecycle for Pro Tapes’ products; intake, fulfillment, tracking, and follow-up; ensuring requests are processed accurately and on time in accordance with departmental policies.
• Maintain organized sample inventory and coordinate with production and warehouse teams to ensure consistent product availability.
• Track sample activity by customer, product, and region; report on sample-to-sale conversion to help evaluate ROI and prioritize future sampling investments.
• Systematically review inbound leads and CRM data to identify trends, buying patterns, and gaps in market coverage.
• Conduct data mining and analysis to surface actionable insights that inform more targeted marketing campaigns and improve marketing ROI.
• Prepare regular lead quality and pipeline reports for the sales and marketing teams, highlighting high-potential segments and underperforming channels.
• Collaborate with the Marketing department on e-marketing campaign follow-up and lead nurturing workflows, ensuring timely and relevant outreach.
• Partner with sales leadership to identify opportunities for margin improvement, including analysis of product mix, customer pricing, and discount patterns.
• Support the implementation of pricing changes by coordinating updates across ERP & CRM, quoting tools, and customer-facing documentation.
• Assist in developing and maintaining standardized pricing procedures to ensure consistency and compliance across the sales team.
• Monitor cost and margin data on an ongoing basis, flagging anomalies and escalating issues for leadership review.
• Serve as a key CRM system resource, maintaining accurate account records, managing leads and opportunities, and supporting quoting, NPDF, and case management workflows.
• Act as a liaison between the sales and production teams, ensuring customer needs are communicated and met efficiently.
• Handle scheduling, correspondence, and other administrative duties to keep the sales team focused on revenue-generating activities.

Benefits

• A company that truly values your contributions
• A place where you can grow, make an impact, and be part of something meaningful
• A focus on excellence and continuous improvement, ensuring we deliver top-quality, reliable solutions to our customers
• An environment where employees are encouraged to bring their best ideas forward and adopt a growth mindset

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree