Sales Support Specialist (Mid-Atlantic)

Biodesix•Richmond, VA

3d•Remote

About The Position

Biodesix is a leading diagnostic solutions company dedicated to improving patient care and outcomes. Our diagnostic tests aid in clinical decisions for personalized lung disease treatment, and our development services support biopharmaceutical and research institutions. We are seeking a driven and adaptable Sales Support Specialist (SSS) to provide critical field coverage across the Mid-Atlantic region. This role involves travel-intensive deployment to support territories needing coverage due to openings, growth, or high volume. You will collaborate with Area and Regional leaders and support field sales representatives in strengthening provider relationships, increasing utilization of Biodesix lung diagnostic solutions, and driving adoption in new and existing accounts. This role is ideal for individuals who thrive in fast-paced environments, enjoy entering new markets, and excel at building relationships quickly, offering a chance to make a significant impact across multiple regions.

Requirements

Bachelor’s Degree required
0 to 3 years of sales or customer-facing healthcare experience preferred
Valid US driver’s license and ability to travel extensively across the Mid-Atlantic region
Comfort with regular flights, multi-day trips, and extended time in assigned territories
Strong communication, organization, and problem-solving skills
Ability to adapt quickly to new environments and build rapport with diverse provider groups
Curiosity, resilience, and a passion for supporting better patient outcomes
Ability to balance autonomy with collaborative teamwork across multiple regions

Responsibilities

Collaborate with Area and Regional leadership and field sales representatives to expand awareness and adoption of Biodesix diagnostic solutions.
Provide temporary or ongoing field coverage in open or high-need territories, ranging from four weeks to three months at a time.
Create and maintain strong relationships with healthcare providers to ensure consistent test utilization and exceptional customer experience.
Support onboarding, education, and training for new accounts to promote smooth implementation and sustained engagement.
Identify and address risks to account retention, providing timely solutions that reinforce long-term partnerships.
Deliver high-quality communication and support during transitions or staffing gaps, ensuring continuity of service.
Maintain detailed CRM records, manage pipeline activities, and communicate account updates proactively.
Represent Biodesix at meetings, training sessions, and local events as needed.