Sales Support Specialist (Pacific)

Biodesix•Seattle, WA

20h•Remote

About The Position

Biodesix is a leading diagnostic solutions company focused on improving clinical care and patient outcomes. The company offers diagnostic tests for lung disease and development services for diagnostic tools and therapeutics. The mission is to transform patient care through personalized diagnostics, and the vision is a world where diseases are conquered with the guidance of personalized diagnostics. This role is for a Sales Support Specialist who will provide critical field coverage across the Pacific region, supporting territories needing short-term or extended coverage. The specialist will partner with leaders and sales representatives to strengthen provider relationships, increase utilization of Biodesix lung diagnostic solutions, and drive adoption in new and existing accounts. This role is ideal for someone who enjoys fast-paced environments, new markets, and building relationships quickly, offering a chance to make a significant impact across multiple regions.

Requirements

Bachelor’s Degree required
0 to 3 years of sales or customer-facing healthcare experience preferred
Valid US driver’s license and ability to travel extensively across Washington, Oregon, California, Alaska, and Hawaii.
Comfort with weekly flights, multi-day trips, and extended time in assigned territories
Strong communication, organization, and problem-solving skills
Ability to adapt quickly to new environments and build rapport with diverse provider groups
Curiosity, resilience, and a passion for supporting better patient outcomes
Ability to balance autonomy with collaborative teamwork across multiple regions

Responsibilities

Collaborate with Area and Regional leadership and field sales representatives to expand awareness and adoption of Biodesix diagnostic solutions.
Provide temporary or ongoing field coverage in open or high-need territories.
Create and maintain strong relationships with healthcare providers to ensure consistent test utilization and exceptional customer experience.
Support onboarding, education, and training for new accounts to promote smooth implementation and sustained engagement.
Identify and address risks to account retention, providing timely solutions that reinforce long-term partnerships.
Deliver high-quality communication and support during transitions or staffing gaps, ensuring continuity of service.
Maintain detailed CRM records, manage pipeline activities, and communicate account updates proactively.
Represent Biodesix at meetings, training sessions, and local events as needed.