Sales Support Specialist

Panasonic • Bridgeton, MO

1d

About The Position

Responsible for supporting the sales manager’s through coordination and administration of sales activity. Prepare sales shipping reports, open jobs, and coordinate with accounting. Order equipment for jobs, review and send acknowledgements to salesmen. Provide customer service to our Channel Partners by supporting their sales endeavors by answering questions regarding their orders and general inquiries as directed.

Requirements

• High School Diploma
• Strong project management skills, including the ability to organize and coordinate multiple tasks, communicate information in a timely fashion and with the appropriate sense of urgency (24-48hr turnaround time).
• Attention to customer needs and maintains a high level of discretion and confidentiality in dealing with sensitive material.
• Excellent verbal and written communications skills, organizational skills, mathematical skills, detail oriented and highly motivated.
• Ability to work both individually and as a team.
• Knowledge of Microsoft Word, Excel, Outlook, PowerPoint and Teams.
• Desire for continuous learning through cross-training.
• Less than 5% travel required.
• Basic computer skills (Outlook, Word, Excel, PowerPoint)
• Basic understanding of general job aspects. Some understanding of the detailed aspects of the job.
• Close supervision involving detailed instructions and review of work performed.
• Applies company policies and procedures to resolve routine issues.
• Limited decision-making, limited customer exposure.
• Learn and implement the 7 Hussmann Behaviors for Success
• Intermediate computer skills (Outlook, Word, Excel, PowerPoint, HPC, CRM, HOPS, DART, NAVISPHERE, TEAMS)
• Basic equipment product knowledge.
• Substantial understanding of general aspects of the job. Broad understanding of the detailed aspects of the job.
• General supervision and instructions given for routine work and detailed instructions given for new activities or special assignments.
• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
• Exercises judgment, within defined procedures and practices, to determine appropriate actions and decision making; interact cross functionally on assignments and projects.
• Intermittent customer contact, can answer basic customer inquiries.
• Consistently Lives the 7 Hussmann Behaviors for Success

Nice To Haves

• Bachelors Degree
• Experience with Hussmann products desired, not required.

Responsibilities

• Order all equipment and coordinate deliveries as well as maintain open and closed job files involving work orders, purchase orders, material transfers, shipping requests, invoices and acknowledgements.
• Process order changes. Follow up with Freight Carriers, Quotation Representatives, Field Equipment Representatives and Sales Representatives as necessary to ensure accuracy and expeditious completion of jobs.
• Prepare and maintain job files including back-up paperwork as it pertains to the job.
• Issue PO’s to manufacturing plants for required equipment.
• Monthly Billing management: 25% first week, 25% second week, 25% third week and 25% fourth week.
• Prepare accurate monthly job forecasting; verify credit approvals as needed, maintain FBM updates and update weekly SSS required PBI reports.
• Ensure customer satisfaction (internal and external) by maintaining high level of communication through job completion.
• Individual must have the ability to deal with a variety of problems and customer questions.
• Provide written correspondence to customers, vendors and managers within company policy and guidelines.
• Research billing discrepancies and assist to resolve issues.
• Position requires the annual booking of several million dollars of equipment per year.

Benefits

• Health Benefits – Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
• Voluntary Benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• Hussmann Retirement Savings & Investment Plan – 401(k) plan with company matching contributions and immediate vesting.
• Paid Time-Off Benefits – Paid time off, stewardship and parental leave.
• Educational Assistance – Tuition reimbursement for job-related courses after six months of service.
• Health Management and Wellbeing Programs –EAP, virtual health management, chronic condition, and tobacco cessation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees